Contact Kmarnoldapril@gmail.com for resume.

Request resume at kmarnoldApril@gmail.com

• Coordinate with all levels of the client’s business management Groups to develop and communicate recommendations for defining and documenting policies and processes related to the client organization’s financial management practices and procedures.• Responsible for the routine review and update of existing policies, defining and documenting approved new policies and the definition and documentation of process and procedures related to budget development, financial planning and forecasting, and customer service fulfillment and billing• Interface and interact with the business management group and other groups within the client’s organization.• Oversee development, implementation, maintenance, reviewing, enhancement and actionable analysis for end-to-end process management across 3 functional groups. Assist in formulating and defining business system scope and objectives through research and fact finding techniques, assess operational impacts to other business areas, systems and develop detailed business requirements. • Facilitate or lead meetings to review, understand, and make recommendations for new or changes to existing policies, Standard Operating Procedures (SOP), workflow processes and client’s business requirements.• Develop policy, SOP documentation and Visio workflow diagrams for approval by the client with eventual publication to the workforce and the client’s stakeholders.• Excellent verbal and written communication skills with the ability to interact professionally and communicate effectively with diverse groups which include executives, managers, supervisors and team leads on the subject matter.• Ability to manage multiple projects while maintaining detail.

Cyber security & IT Services Division•Develop, document and deliver new business processes and operations for all activities within the program’s area of responsibility, programmatic artifacts, including plans, procedures, work instructions, tools, and templates.•Observe actual work activities by SMEs in comparison to established processes, root cause analysis, and recommend process improvements, clarifications, or modification to drive consistent outstanding customer performance.•Monitor Automated Service Delivery Standard (ASDS) Help Desk, provide metrics, and assist in development of training. IT technical writing and familiar with ITIL.•Part of team to develop, document and deliver new business processes for management activities within the program’s area of responsibility. These process areas include IT Service Management, Software Development Life Cycle, Change Management, IT Asset Management, and Internal Use Software.•Conducted study to identify efficiencies to mature the organization’s service delivery standard (i.e. SDLC process). Performed root cause analysis of points within the process from project initiation to product deployment. Surveyed stakeholders to determine bottlenecks, gaps, and areas of deficiency and develop solutions to accelerate the workflow implement process improvements.•Team executed and delivered the CIO internal assessment to support the organization’s annual Statement of Assurance (SoA). The annual assessment encompasses an in-depth review of the organization’s mission critical process areas to assess internal controls and their operational effectiveness and determine process deficiencies and recommendations for improvement. Performed as SMEs to narrate thirty mission critical process areas including Cyber Network Defense, IT Service Management, Software Development Life Cycle, and Information Security Management.•Developed the framework to establish the organization’s Authoritative Data Source (ADS) program.

• Developed variety of deliverables which included models, summary reports or datasets, data tables, graphics, meeting minutes, focus group sessions, surveys, and briefing packages • Provided product selection, data collection, processing, and analysis for the Quality Evaluation Program with an understanding of SharePoint and DI production • Conducted research on such things as personnel, production, customer satisfaction, strategic planning, organizational development, expertise development, and recruiting which was presented to high-level leaders in the DI, requiring participation in briefings and question/answer sessions • Expertise in understanding and aggregating human resources data, business best-practices, organizational change, program evaluation, process improvement• Strong familiarization with client procedures, objectives, regulations, and all stakeholders• Effective research through one-on-one interaction, facilitation of focus groups and meetings, and independent or team observation• Developed surveys for government to determine needs and concerns of the division and/or office

Federal Govt Contractor. Contact me by email Kimberly26arnold@aol.com for current resume.

Intelligence AnalystJuly 27, 2011 – October, 2011• Evaluate intelligence reports to indicate level of threat. • Performed all source, multi-disciplined research and analysis of subjects to develop comprehensive HUMINT targeting reports on assigned targets. • Provide recommendations for watchlist report to other IC Agencies • Expert use of automated classified research databases

• Provided full range of HR support to meet mission requirements of Clandestine Communications Operations • Handled posting/tracking of vacancy notices and coordinating validation for vacancies with managers• Responsible for providing substantial information, advice, and guidance to managers and employees on broad range of HR issues ---staffing/selection, organizational structure, employee information• Conducted research to create and maintain HR functional areas metric data• Performed HR Generalist support advisor for interview process ensuring that data integrity was maintained• Trained inside staff on procedures and new taskings • Develop and implemented process improvements and enhancements

• Implemented and coordinated communication guidance between NSA, CIA and Department of State • Developed and implemented process improvements and/or enhancements for ILO in Remedy • Performed leadership duties in identifying, distributing and balancing workload and tasks, articulating and communicating assignments and projects among staff and contractors and making adjustments to ensure timely accomplishment of tasks.• Provided substantive feedback to field with information and/or direction for facilities tasks• Developed, maintained, tracked Excel spreadsheets in order to provide metric data to the senior management (i.e. show trends of improvement and needed changes)• Developed strategic business plans for government (HUMINT and SIGINT) deliverables.• Designed and implemented effective communication guidance for construction security plans going through Department of State as well as other Installation/Logistics Office communication plans to ensure optimal internal and external communications occur • Performed TDYs to field operations. TDY reports provided to management.• Familiar with process standards and business practices (i.e. PMBOK, CMMI, ITIL)• Strong analysis and organizational skills• Developed and defined both oral and written communication skills• Developed and built strategic partnerships in order to provide an overall strategic planning and implementation framework that focus on enterprise strategies• Worked with IT Technical Stakeholders on Remedy for IT Process, Performance Management, and Customer Outreach• Provide mentoring to the development team• Support project-specific tasks as requested by the Government• Establish and maintain an enterprise view of SOA, with clearly identified business objectives and measurable value expectations. Perform supporting activities to ensure alignment of IT capabilities with business needs• Worked with IT Maximo team to develop effective and efficient changes for ILO processes.

• Performed and coordinated strategic and tactical HUMINT targeting plans for assigned transnational and/or regional issues along with providing coordination on developing HUMINT targeting strategies and initiatives. • Collaborated across the IC to assemble facts and information from a variety of data sources that may include data contributed by FBI, DEA, DIA, NSA, Homeland Security, and State Department.• Developed written outputs that included analytical assessments, Power point briefings, and presentations to senior government management. • Monitored HUMINT operational traffic relating to functional or regional targets • Excellent ability to maintain targeting database and perform link analysis, changes, trends and implications of evolving issues to pinpoint targets.• Identified new methodologies to exploit financial data while making adjustments to ensure timely accomplishments of targeting tasks and suggest other solutions to mission challenges.

• Analyzed existing business operations and trends of security to determine efficiency and effectiveness level for customers • Facilitate meetings and interview customers for outreach initiatives • Prepared Alias Documents for both OVERT and COVERT employees going on TDY for domestic and overseas operations. Advised customers regarding security guidelines• Briefings, designed documents, status reports provided as required• Strategic planning• Customer outreach with stakeholders• Policy development and maintenance• Completed risk assessment

• Alignment of IT capabilities with business needs for CONUS and OCONUS staff Analyzed current processes along with past and present trends, metrics, personnel and network systems to recommend process improvements and/or modifications• Developed strategic business plans, procedures and implemented training that focused on telecommunications analysis for networks and projects• Performed tasks directly with network and project managers, team leads, senior system engineers, and technicians to provide communication guidance through documentation and training on customer and stakeholder issues using GFE analysis tools such as Remedy SRS and Lotus Notes. • Established SME role in professional relationship with customer and stakeholders• Assisted IT team in rolling out new or modified process changes (i.e. training, communication)• Develop and build strategic partnerships• Developed process that provides an overall strategic planning and implementation framework that focus on enterprise strategies

• Provided general program and organization coordination guidance for housing and relocation between CIA and State Department going PCS• Implemented construction and security for overseas diplomatic facilities• Clear understanding of Agency goals and objectives and all customers involved in process • Facilitated large dollar funding ($50,000 & above) transfers between IC agencies• Developed, document, and maintained monetary and construction metrics • Developed, designed, and delivered briefings at CIA, especially East Asia conferences and meetings • Effective information gathering through meetings, observations, plan review, and consultations. • Familiarization with process standards as well as Agency standards.• Served as primary POC for overseas projects to identify, distribute, balance workload, and communicate assignments between Agency and State staff to ensure timely accomplishment of OCONUS and CONUS tasks.• Developed outreach policy for staff going OCONUS• Performed policy development and maintenance for Dept. of State and CIA• Maintained daily living documents for certain policies• Supported projects specific to tasks as requested by government. Briefings, designed documents, and facilitated meetings

• Administered payroll benefits supporting all levels of worldwide intelligence activities for CIA• Managed critical HR documentation relating to employee accounts. • Performed EOD briefings and new employee training • Performed daily work on Lawson.