As a Client Coordinator at Unity Web Agency, I managed client relationships by serving as the primary point of contact, addressing inquiries, concerns, and feedback promptly and professionally to ensure a seamless client experience. I developed and implemented customer relationship practices and processes that contributed to client satisfaction and retention. In addition to orchestrating project management activities—such as coordinating meetings, maintaining communication and managing project… Show more As a Client Coordinator at Unity Web Agency, I managed client relationships by serving as the primary point of contact, addressing inquiries, concerns, and feedback promptly and professionally to ensure a seamless client experience. I developed and implemented customer relationship practices and processes that contributed to client satisfaction and retention. In addition to orchestrating project management activities—such as coordinating meetings, maintaining communication and managing project milestones. I also developed, implemented and monitored a Net Promoter Score (NPS) system to identify areas for improvement. My efforts in implementing strategies to boost client satisfaction and loyalty played a key role in achieving positive outcomes for both clients and the agency. In addition to my role as a Client Coordinator, I also assisted our marketing specialist with short and long form content creation, SEO-optimized website copy and case studies. Show less

At Couture Copywriting, our goal is to assist you with increasing your brand awareness by providing original content that amplifies your brand & outshines the competition while penetrating hearts, minds, and wallets. Our client base is diverse in regard to company size and industry but the focus is always the same—quality content that embodies your vision & upholds your companies integrity while increasing customer conversion and engagement.

As a Community Manager, I oversaw the daily operations of a 60+ office coworking space, ensuring smooth functionality and excellent client service. I was responsible for managing staff, handling client inquiries, and coordinating billing processes. My efforts in partnership with the Sales Manager led to a 24% increase in occupancy and a 30% improvement in client retention. Additionally, I coordinated community events and client engagement activities, fostering a collaborative environment that… Show more As a Community Manager, I oversaw the daily operations of a 60+ office coworking space, ensuring smooth functionality and excellent client service. I was responsible for managing staff, handling client inquiries, and coordinating billing processes. My efforts in partnership with the Sales Manager led to a 24% increase in occupancy and a 30% improvement in client retention. Additionally, I coordinated community events and client engagement activities, fostering a collaborative environment that enhanced client relationships and strengthened the overall community.I also played a key role in sales and support, providing in-person tours, upselling services, and managing contract agreements. My hands-on involvement in all aspects of operations ensured a seamless experience for clients while driving growth and maintaining high levels of customer satisfaction. Show less

As an Equipment Finance and Leasing Specialist, I developed a streamlined workflow process that boosted productivity by 25%. I managed a monthly sales portfolio exceeding $750,000 and served as a subject matter expert for specialty accounts. Additionally, I reviewed lease and loan packages for compliance and accuracy, ensuring quality assurance throughout the process. My expertise in managing high-value portfolios and optimizing workflow efficiency contributed significantly to business growth… Show more As an Equipment Finance and Leasing Specialist, I developed a streamlined workflow process that boosted productivity by 25%. I managed a monthly sales portfolio exceeding $750,000 and served as a subject matter expert for specialty accounts. Additionally, I reviewed lease and loan packages for compliance and accuracy, ensuring quality assurance throughout the process. My expertise in managing high-value portfolios and optimizing workflow efficiency contributed significantly to business growth and operational effectiveness. Show less

Maintain and enhance current client relationships, coordinate meeting & conference calls, researching and analyzing customer trends, account setup and maintenance

Assist agents with client issues in regards to checking, savings, and loansResponsible for handling escalated client calls.Responsible for processing timesheets for the assigned team.Responsible for mentoring and training new agentsResponsible for making sure that the department is compliant with all banking