• Coordinates care for patients that are prescribed GLP-1 medications for diabetes and weight management.• Facilitates ongoing cooperation between patients and prescribing clinicians by responding to high volumes of inquiries regarding insurance prior authorizations, prescription transfers, side effects reports, updates on vitals and suitability for treatment plans, and ongoing patient progress.• Responds to the high demands of a rapidly-changing industry: adhering to continuous process changes, medication shortage workflows, legal requirements for patients receiving prescription medications, while remaining caring and personable to every patient.

• Created customized action plans for individuals and groups of 50-100 clients, delivering personalized support and coaching while maintaining client privacy and confidentiality.• Wrote 3-5 weekly articles on various health-related topics published to online support groups of ~600 total members.• Utilized interpersonal communication skills to influence client retention and satisfaction with achievement of health goals.• Troubleshot and resolved technical issues to improve client experience with company mobile application.• Improved efficiency of client onboarding process by requesting protocol changes to mitigate the risk of errors.

• Taught ~150 English lessons monthly to students progressing through 6 proficiency levels of 12 units each.• Produced consistent feedback and reports on client language proficiency, administering formal testing regularly.• Diagnosed, troubleshot, and resolved technical issues for smooth learning sessions.• Created promotional materials to attract new clients to book ongoing courses.

• Planned, marketed, and organized Operation Santa Delivery, LifeSouth’s largest annual event with over 2,500 attendees.• Drafted press releases, donation requests, public service announcements and graphic advertisements.• Recruited 30 local organizations to host children’s activities through marketing efforts and phone outreach.