Kimberly Asher Email & Phone Number

Minneapolis, Mn, Us

Requirements Gathering & Process Documentation: Led requirements gathering, including analysis of government specifications, to develop comprehensive process documentation for multiple business areas. Established procedures to optimize data assets and streamline operations, ensuring alignment with project implementation goals.Data Analysis & Process Improvement: Drove data analysis efforts, collaborating with business and technology teams to diagnose issues, define processes, and refine policies. Focused on developing actionable solutions to support operational efficiency and policy optimization.Incident Management Support: Supported the incident management process through triaging, research, resolution, and ticket closure. Assisted in identifying bugs and proposing enhancements to improve system performance and user experience.

Project Leadership & Strategic Planning: Developed a business case grounded in stakeholder feedback, securing executive alignment to lead the design, testing, and deployment of the Performance Guarantee Dashboard (PGD) product. Oversaw the project lifecycle, from inception through delivery, including progress reporting for executive reviews and budget management.Cross-Functional Coordination: Led cross-functional teams in continuous improvement initiatives for the Performance Guarantee Dashboard (PGD), serving as Scrum Master to manage the product backlog in JIRA. Assessed resource needs and available tools, ensuring detailed requirements were translated into actionable tasks that facilitated effective collaboration between business and technology teams.Governance & Data Analysis: Designed and implemented a data-driven governance framework for the PGD project, establishing oversight, cadence, risks, and controls. Led monthly stakeholder meetings to provide updates, gather feedback, and address issues, effectively preventing $10 million in subset guarantees.Team Leadership & Development: Managed a team of developers in creating the Client Insights Tool product in Tableau, setting defined metrics and targets to ensure alignment with strategic goals. Provided direct mentorship and coaching for team members, fostering a culture of growth and accountability.Business Analytics & Quality Control: Developed comprehensive process documentation for business areas, including new procedures and fallout reporting post-project implementation. Ensured quality control and accuracy through established policies and procedures.Enhanced Analytics & Data Management: Executed SQL-driven data acquisition and collaborated with external vendors to redefine Member Satisfaction. Led the creation of a SharePoint site to centralize and maintain documentation, improving accessibility and organization.

Bloomington, Minnesota, United States

Led a team of 3-7 Business Analysts, establishing clear goals, creating personalized development plans, and conducting performance evaluations. Oversaw request intake and managed resource capacity to ensure efficient workflow and project management. Provided training and mentorship to enhance skill sets and foster a customer-centric environment within the team. Supported the team in constructing a product of custom reports for a federal client, covering more than 800 metrics across 80 reports spanning all operational domains. Clarified contract requirements and negotiated issues with the customer when necessary. Assisted in SQL query development for data retrieval, issue resolution, and ensured the establishment of tightly regulated policies and procedures to maintain ongoing reporting accuracy.Oversaw the team during project to rebuild the Operational Performance product for account teams, enabling them to share insights with clients and exhibit end-to-end member experience management. Managed a portfolio of over 500 clients, averaging more than 300 report runs monthly.Collaborated annually with cross-functional teams and leaders to prepare for major client implementations, ensuring seamless transitions with minimal member or client disruption.Oversaw the swift implementation of Medicare Part D Contact Center report generation in accordance with CMS guidelines. Interpreted and aligned reports to comply with government regulations, utilizing SQL for data querying.Envisioned and executed a strategic initiative project to create operational reporting products for specialty medications and workers' compensation programs.

Bloomington, Minnesota, United States

Managed client reporting using a range of technology processes and data migrations, including proprietary and home-grown automation. Oversaw the transition from manual reporting to automated reporting.Built new tools and enhanced existing reporting products to accommodate new client requirementsBuilt Access databases for teams to input data where it didn’t exist or where it was being tracked manually; reducing input and processing times by 20% Collaborated with Account Managers and clients to build successful relationships for reportingTranslated business requirements between clients, business, and technical teamsConsulted with teams and clients to align project scope, requirements, and expectationsDemonstrated flexibility with technological tools and resources to ensure project stayed on budget Created proactive alert monitoring tool to notify teams when performance was degradingManaged creation of and maintained on-going support for client specific forecast, reporting of actual versus forecast