Kimberly B. Email & Phone Number

Bloomington, Mn

• System Administrator for Premier (PINC AI), a Healthcare Intelligence engine database used for research and analytics.• Data Analysis and Integrity, supporting project improvement efforts and education regarding medical group patient satisfaction measurement processes and clinical measurement sets.

• Senior Product Manager and Product Owner for Debit Card as it relates to co-pay matching, carrier matching, adjudication and substantiation of claims payments (including the auditing, follow-up and refund processes) for our FSA, HSA, HRA and Dependent Care Partners and Consumers. Initially worked in Senior Business Analyst Role on a Team whose main focus was UI/UX for the Administrative and Employer Web Portals. Agile Teams using Scrum.• Product Roadmap planning. Managed Backlog for… Show more • Senior Product Manager and Product Owner for Debit Card as it relates to co-pay matching, carrier matching, adjudication and substantiation of claims payments (including the auditing, follow-up and refund processes) for our FSA, HSA, HRA and Dependent Care Partners and Consumers. Initially worked in Senior Business Analyst Role on a Team whose main focus was UI/UX for the Administrative and Employer Web Portals. Agile Teams using Scrum.• Product Roadmap planning. Managed Backlog for Product Feature priorities and strategy for Development and QA Teams, along with providing help and oversight on work shared with other Teams. Managed Backlog and Priorities for Backend/Platform Feature work such as deploying pipelines,(moving from on-prem servers to Cloud), security work, etc.• Create Operational Readiness Documents for our Internal Tech Services and Education Services departments to use to create communication for Partners regarding new functionality, fix requests, etc.• Our Team provided Level 3 Support for Debit Card issues and requests. Working with L1 and L2 Teams, as well as Partner Service Managers and Partner Engagement to prioritize Service Requests that have been escalated and work toward efficiencies geared toward first call resolution for Partners, TPAs, and Employers; and assist in providing ideas for managing Partner expectations. Show less

• Product owner and support for Health and Wellness application including maintenance and implementations.• Worked with an Agile / Scrum team of nine and key stakeholders to create a product vision for the future, including UI / UX developers and ETL DataStage team to develop a new incentive fulfillment application.• Worked in partnership with Health Promotions Department, IT and HCE Departments to design and implement Health and Wellness via Mobile Web.• Team member on… Show more • Product owner and support for Health and Wellness application including maintenance and implementations.• Worked with an Agile / Scrum team of nine and key stakeholders to create a product vision for the future, including UI / UX developers and ETL DataStage team to develop a new incentive fulfillment application.• Worked in partnership with Health Promotions Department, IT and HCE Departments to design and implement Health and Wellness via Mobile Web.• Team member on organization-wide premium billing project. In charge of reporting; including discovery, documentation and data field mapping between old and new systems. Determined naming convention inconsistencies, identified report overlaps, and combined reports for optimization; providing consistent reporting between departments and across the organization. Show less

Apple Valley, Mn

• Lead Business Analyst on customer migration project from old platform to new platform.• Elicited, defined and documented requirements for external clients and software development projects by partnering and collaborating with internal subject matter experts, program managers, product managers and other stakeholders.• Collaborated with onsite and offsite team members to configure sprints and releases using SDLC and Agile methodologies. Worked with Quality and Development to… Show more • Lead Business Analyst on customer migration project from old platform to new platform.• Elicited, defined and documented requirements for external clients and software development projects by partnering and collaborating with internal subject matter experts, program managers, product managers and other stakeholders.• Collaborated with onsite and offsite team members to configure sprints and releases using SDLC and Agile methodologies. Worked with Quality and Development to implement/deliver the product.• Lead a project across teams to establish a decision-matrix and methodology to increase efficiency, transparency and quality. Show less

Minneapolis, Mn

• Product Owner for several corporate clinical applications. Coordinated and implemented small to medium projects. Supported team in large projects, conversions and upgrades. Provided application and medical device software troubleshooting, user set-up, security and training.• Interface and data flow troubleshooting between EHR / EMR systems.• Responsible for software requirements matrix and comparison to effectively compare vendor solutions. User acceptance testing.• Developed and… Show more • Product Owner for several corporate clinical applications. Coordinated and implemented small to medium projects. Supported team in large projects, conversions and upgrades. Provided application and medical device software troubleshooting, user set-up, security and training.• Interface and data flow troubleshooting between EHR / EMR systems.• Responsible for software requirements matrix and comparison to effectively compare vendor solutions. User acceptance testing.• Developed and provided training for application users.• Developed and maintained folder structure, documents and links for Intranet presence for easy customer access to workflow and training documents.• Correspondence and support using ITIL change management practices.Notable Achievements: • Worked with revenue cycle department and vendor to optimize the utilization management (UM) application, and helped design and develop workflows that significantly increased ROI and reduced insurance denials for 13 hospitals. Application database maintenance and design.• Revised interface logic and application updates between EPIC and other business applications to increase data integrity and usability across 11 hospitals. • Networked and combined several databases for an application being used at multiple sites resulting in lower licensing costs, better customer utilization and fewer resource hours to maintain.• Worked with internal customer clients to assure compliance with FDA food labeling regulations.• Devised a plan and implemented the 3M Clean Trace application for 13 hospitals and 15+ clinics, optimizing it for the organization’s needs for hygiene ATP testing. Updated and simplified the scheduled reports; increasing the consistency and accuracy of reporting.• Worked with SABA Learning Management System team to integrate Basic Life Support (BLS/CPR) training so managers could assign training via PeopleSoft API; allowing certification cards to be sent directly to the employee’s hospital/clinic. Show less

Bachelor Of Science (B.S.), Business Administration And Management, General

Associate Of Applied Science (Aas), Interior Design