• Social Media Marketing: Developed and executed social media strategies to enhance brand visibility, engage with customers, and drive sales growth. Managed content creation and community engagement across multiple platforms.• Business Development: Identified and pursued new business opportunities to increase revenue and expand market presence. Implemented promotional strategies and partnerships to boost customer acquisition and retention.• Business Strategy: Crafted and executed strategic plans to optimize operational efficiency and profitability. Analyzed market trends and competitor activities to inform business decisions and strategic direction.• Cash Management: Oversaw financial operations including daily cash handling, budgeting, and financial reporting. Ensured accuracy and accountability in all financial transactions.• Staff Scheduling: Managed employee scheduling to ensure adequate staffing levels, minimize labor costs, and maintain operational efficiency. Coordinated shifts and handled employee time-off requests.• Point of Sale System Adjustments: Administered and optimized the point of sale (POS) system for accurate transactions, inventory management, and reporting. Implemented system updates and resolved technical issues.• Supply Ordering: Managed inventory and procurement processes, including ordering and tracking supplies. Negotiated with vendors to secure favorable terms and maintain cost control.• Human Resources Responsibilities: Conducted hiring, training, and onboarding of new staff. Managed performance evaluations, employee relations, and disciplinary actions, including terminations.• Guest Services: Ensured exceptional customer experiences by addressing guest inquiries, resolving complaints, and implementing service improvements. Monitored feedback and adjusted to enhance overall satisfaction.

• Strategic Leadership and Supervision: Provided direct guidance and training for new hires on electronic medical record systems, conducted yearly performance reviews for all team members, and implemented corrective action plans as needed. Orchestrated operations across multiple domains, ensuring operational excellence, a safe working environment, and addressing staffing challenges for uninterrupted workflow.• Business Development for a New Practice: Researched and cultivated partnerships with electronic medical record, health, vision, and dental insurance providers. Developed comprehensive policies, procedures, and an employee handbook to drive operational efficiency.• Financial Management: Oversaw Profit and Loss reports, expense sheets, revenue reports, and budget development, while managing accounts payable and inventory, ensuring cost-effective and sustainable operations. Handled quarterly sales tax submissions and managed payroll hours and commissions.• Talent Acquisition: Managed end-to-end candidate recruitment, including interviews, reference checks, background screenings, and onboarding, including insurance coordination for new hires.• Surgery Staff Coordination: Managed and scheduled surgery staff, including nurse anesthetists, scrub technicians, and nurses for surgical procedures, optimizing surgical workflow.• Safety and Emergency Preparedness: Formulated and executed emergency response plans, identified potential HIPAA breaches and ensured proper biohazard disposal, biomedical equipment certification, and facility safety testing.

• Strategic Leadership & Team Development: Managed, guided, and coached a team of 5 front office and 25 clinical members, fostering a culture of excellence.• Operational Oversight: Coordinated and managed daily office operations, including the scheduling of operating room surgeries.• Performance Enhancement: Led the communication of Press Ganey and MIPS results to the team, implementing improvement plans for exceptional patient care.• Supply Chain Management: Oversaw clinical supply inventory and effectively managed the MA and PSR schedule.• Provider Coordination: Managed provider schedules, reschedules, and preferences, optimizing healthcare delivery.• Financial Stewardship: Ensured sound financial health by overseeing cash flow, P&L margins, and EBITBA reports, initiating improvements.• Performance Reviews: Developed and delivered yearly performance reviews, implementing corrective action plans as needed to drive excellence.

• Leadership & Support: Supervised and supported a team of 22 medical assistants, fostering a collaborative and high-performance environment.• Effective Communication: Conducted weekly team member huddles to ensure efficient coordination.• Supply Chain Management: Managed inventory and stocked all clinical supplies to support patient care.• Pathology Management: Handled the reporting and scheduling of all pathology-related tasks.• Patient Care: Facilitated patient care via phone and walk-in visits, ensuring patients' needs were met promptly.• Provider Support: Provided support to ten healthcare providers, optimizing workflow.• Regulatory Compliance: Ensured MIPS compliance to meet regulatory requirements.

• Patient Care Excellence: Provided comprehensive patient care, including intake, accurate patient notes scribing, and assistance during Mohs and excision procedures.• Prescription Management: Ensured prescription accuracy and managed the pathology log, addressing patients' questions and explaining details.• Patient Engagement: Handled new patient and referral letters, offering clear clinical descriptions and ordering specialty tests.• Biologics Management: Explained biologics to patients, managed their orders, and monitored their progress.• Team Training: Took the lead in training all Medical Assistants, ensuring a skilled and well-prepared team.

• Patient-Centered Care: Ensured an excellent patient experience by efficiently intake patients, accurately charting exams and surgeries, and collecting biopsies while coordinating their pick-up.• Surgical Support: Skillfully assisted during excision and Mohs surgical procedures, contributing to successful surgeries.• Post-Procedure Care: Provided clear instructions to patients regarding post-procedure care.• Patient Engagement: Demonstrated exceptional patient service by answering patient questions, scheduling appointments, and managing incoming calls.• Pathology Management: Effectively informed patients and managed pathology results, contributing to timely and accurate patient care.

• Strategic Business Development: Drove remarkable business development, boosting the practice's net value by 89% within the first year. Implemented and enhanced marketing strategies.• Office Management: Effectively managed daily office operations, ensuring a seamless workflow and assisting the physician with in-office procedures.• Marketing Expertise: Spearheaded marketing initiatives, including the development and production of office materials, such as slideshows, e-blasts, flyers, and physician biographies. Successfully planned and executed patient after-hours events and monthly profitable seminars.• Supplier Relations: Conducted negotiations and gathered quotes from various suppliers in preparation for the practice's surgical center opening.• Compliance and Safety: Ensured full compliance with HIPAA, OSHA, and Bloodborne Pathogen regulations. Documented practice plans, provided employee training, and executed safety protocols.• AAAASF Compliance: Successfully met all requirements in line with AAAASF guidelines, preparing the practice for the launch of the new surgical center.• Leadership and Team Management: Conducted yearly performance reviews and implemented corrective action plans for team members, fostering professional development and a high-performance culture.

• Clinical Support: Provided valuable physician assistance throughout the pre-operative, intra-operative, and postoperative phases. Ensured meticulous medical record documentation for patient care.• Inventory Management: Spearheaded the management of injectables, overseeing the preparation and maintaining inventory for the entire office and operating room.• Sterilization and Quality Control: Took charge of the sterilization and quality control of all medical instruments, guaranteeing a safe and hygienic medical environment.• Financial Management: Managed patient payments and accounts receivable, contributing to effective financial operations.• Team Building: Conducted interviews and played a key role in the selection of team members for new hires, fostering a high-performing and skilled workforce.