 Correctly input information into a transportation software in order to correctly pay transportation provider Schedule all types of clients (ranging from healthy individuals to mentally challenged individuals for transportation to and from Medical appointment). Communicate medical concepts to patients using layman’s terms to facilitate understanding.  Rapidly learn and master varied computer programs; using such software as Microsoft Word, Microsoft Excel, Microsoft Access, Transportation software. Answer Multi-Line Telephone; while maintaining an upbeat and professional attitude. Provide training with new employees on how to correctly schedule client’s transportation.

 Overseen front-office operations and provide impeccable customer service. Overseen the flow of information between Physicians’ offices and Radiologist. Transcribed Radiology Reports and distributed those accordingly to Physician Office. Answered Multi-Line Telephone; while maintaining an upbeat and professional attitude. Organized and Maintained Patient Records Billed for several different types of Radiology procedures to all Insurance companies.

*Talent for identifying customer needs and presenting appropriate company product and service offerings. *Expertise in resolving escalated customer service needs *Demonstrated ability to gain customer trust and provide exceptional follow-up *Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft *PowerPoint®, Microsoft Access, and Microsoft Outlook®).*Oversaw telephone calls and critique agents on procedures that was not performed correctly.