The Locations Operations Team provides support and guidance to 36 nationwide locations to help ensure that process and procedures at the locations runs smoothly which in turn allows the location to provide superior customer service to our students. I manage and mentor the Columbia College Global (CCG) Locations Operations team. I analyze data to adjust processes, propose new initiatives, and take the lead in pushing initiatives for change to ensure we are consistently working more efficiently and staying within compliance. I collaborate with Regional Directors for overall divisional strategy; work to establish goals, policies, procedures and processes that govern all aspects of CCG operations, and support the mission and objectives of the division and the college as a whole. I strive to continually improve myself as an employ to working more efficiently, working with others, and to provide effective and positive communication. I have excellent analytical, communication, and collaborative skills. I have a results-oriented personality, attention to detail, and ability to work both as a team as well as individually. My skill set includes creation and monitoring of budgets, acting as interdepartmental liaison for collaboration of college policies and procedures, planning and coordination of departmental projects, as well as creating and maintaining new procedures consistent with the values of Columbia College. I enjoy taking on projects that are out of my comfort zone to create process and procedure to ensure that the process runs smoothly. I also enjoy creating and editing documentation. I have a unique attention to detail.

As the Executive Assistant to the VP of AHE, I am responsible for maintaining the schedule and project needs for the Vice President of AHE. I ensure that deadlines for Vice President’s meetings are met in a timely manner and that necessary information is prepped and ready for review prior to meetings and/or conferences; Propose additional changes or options within projects as necessary to help with the forward momentem of the college. I am the main contact for the Regional Directors for assistance with Epicor, vacation, and overall division strategy. I liaison with other student service departments and Regional Directors regarding course schedule information; assisting other departments who request AHE information; and responding to questions, training, and reporting for campuses across the nation. I make decisions based on the dynamic and vision of the Vice President and am able to make decisions that would correspond with the view and mission of the college in the absence of the Vice President.

I worked closely with the Director of Budget and Business Operations to project operational budgets for all nationwide locations; projected expenses for 32 annual commencement and 11 graduate budgets for AHE nationwide campuses; discussed recommended budget adjustments with campus Directors and submit final and approved budgets to Director of Budget and Business Operations; ran quarterly and end-of-year budget analyses to ensure expenses are placed appropriately; Determined and wrote correcting journal entries as needed. I assisted with year-end salary adjustment process, including initial review of salary proposals, holding conversations with campus Directors regarding rationale, and creating payroll information forms. I conducted training for new Directors on the AHE payroll processes and maintained all training manuals for new Director training in the AHE Budget and Business Operations area; managed all AHE Director expense requests in the travel and expense system (Concur) and approve expense reports prior to payment; managed the monthly lease adjustments and monthly payments for nationwide campuses. I managed the bi-weekly payroll and the new hire/termination of employment for the division of adult higher education (AHE), served as a liaison with nationwide, online, and evening campus personnel as well as the Human Resources department, and outside vendors.