Provided Site leadership for Serco on the HHS-CMS Contract. Lead POC for Task Supervisors on operational issues whose tasks relate to application/document intake processing involving document conversion, document verification, complex issue resolution, call center, quality control, document destruction, storage and mailroom functions. Ensured all activities were carried out in accordance with Performance Requirements. Responsible for day-to-day coordination and administration of tasks by ensuring quality and productivity standards were maintained while meeting HHS-CMS deadlines. Coordinated all task areas to ensure work moved smoothly from one functional area to another. Troubleshot operational problems and initiated corrective action. Participated in long-range planning, analysis, and program design. Evaluated performance of subcontractors and staff in terms of actual and planned task schedules and resource requirements. Reviewed work for quality assurance. Supervised exempt personnel, and non-exempt personnel. Provided direction, coaching and disciplinary actions when required. R

Supervised 30 employees in freight delivery operations. Maintained compliance with DOT, FAA, and IATA government guidelines. Utilized strong analytical skills to support business operations through analysis of key performance indicators and trends for applying of corrective action.- Consistently attained productivity and budgetary guidelines through change management and schedule reconfiguration.- Boosted customer satisfaction and slashed wasted man-hours by properly scheduling hourly personnel.Led up to 50 hourly personnel in loading and launching of up to 40 truck routes daily. Managed both small and large parcel and skidded shipment operations. Ensured budgetary attainment for work hours, productivity, and service metrics while monitoring adhering to corporate policies and maintaining positive employee relations.

A Training Engineer teaches CDL candidate all aspects of the truck driving experience including logging, safety procedures, mechanical and engine operations, cab controls, shifting and driving, backing, coupling and uncoupling, pre-trip inspections, map reading, trip planning, and many other aspects associated with commanding a truck.

• Traffic enforcement/patrol, domestic disturbances, criminal investigation, hostage negotiation, Emergency Medical First Responder, DUI enforcement, riot training, criminal arrest/detainment, counseling, community patrol, school safety programs, drug programs, civilian academy instructor, high speed pursuit driving, defensive/emergency response driving, emergency services, defensive tactics, marijuana suppression (indoor/outdoor), crime prevention, traffic fatality investigation, accident Preconstruction, death/suicide investigation, women’s self-defense instructor, computer training, firearms qualification/expert marksman (10mm, 40 cal, 12 gauge shotgun)

• Supervision of employees, scheduling, counseling, dispute negotiator, ordering, management training, customer service seminar presenter, employee training, hiring, termination, first aid, crisis management, equipment programming, collections, sales, purchasing, accident prevention/investigation, employee evaluations, theft detection/prevention, human resources manager, etc.