Kim Collins Email & Phone Number

Texas, United States

Dallas/Fort Worth Area

(Division of Kronos was acquired by ADP in September 2016)• Managed quality assurance phase of the SDLC, including establishing timelines and assuring projects were completed on time and on budget• Managed software product compliance research team and activities• Researched US and Canadian federal, state/provincial and local payroll tax laws and regulations• Researched garnishment and new hire laws and regulations• Introduced and provided vetted compliance requirements into the SDLC process• Ensured accuracy, completeness, and timeliness of payroll tax and garnishment compliance• Coordinated end user documentation activities• Reviewed and monitored Key Performance Indicators (KPI) and prepared reports to executive leadership• Reviewed and analyzed product design and product enhancements, assuring all new features were compliant with agency requirements• Resolved customer complaints regarding products and services• Responded to RFP/RFI proposals, security questionnaires, and client audits.• Planned and introduced team building activities across functional teams within the software development groups• Provided guidance in the creation of SOC 1 narratives for the compliance and quality assurance phases of the SDLC

Dallas/Fort Worth Area

(Empower Software was acquired by Kronos in January 2016)• Managed quality assurance phase of the SDLC, including establishing timelines and assuring p projects were completed on time and on budget• Managed software product compliance research team and activities• Researched US and Canadian federal, state/provincial and local payroll tax laws and regulations• Researched garnishment and new hire laws and regulations• Introduced and provided vetted compliance requirements into the SDLC process• Ensured accuracy, completeness, and timeliness of payroll tax and garnishment compliance• Coordinated end user documentation activities• Reviewed and monitored Key Performance Indicators (KPI) and prepared reports to executive leadership• Reviewed and analyzed product design and product enhancements, assuring all new features were compliant with agency requirements• Resolved customer complaints regarding products and services• Responded to RFP/RFI proposals, security questionnaires, and client audits.• Planned and introduced team building activities across functional teams within the software development groups• Provided guidance in the creation of SOC 1 narratives for the compliance and quality assurance phases of the SDLC

Dallas/Fort Worth Area

• Managed quality assurance phase of the SDLC, including establishing timelines and assuring p projects were completed on time and on budget• Managed software product compliance research team and activities• Researched US and Canadian federal, state/provincial and local payroll tax laws and regulations• Researched garnishment and new hire laws and regulations• Introduced and provided vetted compliance requirements into the SDLC process• Ensured accuracy, completeness, and timeliness of payroll tax and garnishment compliance• Coordinated end user documentation activities• Reviewed and monitored Key Performance Indicators (KPI) and prepared reports to executive leadership• Reviewed and analyzed product design and product enhancements, assuring all new features were compliant with agency requirements• Resolved customer complaints regarding products and services• Responded to RFP/RFI proposals, security questionnaires, and client audits.• Planned and introduced team building activities across functional teams within the software development groups• Provided guidance in the creation of SOC 1 narratives for the compliance and quality assurance phases of the SDLC

Richardson, Tx

• Continued previous role, plus the following:• Managed notices team and activities from receipt through resolution• Streamlined notice tracking and aging management • Reduced notice backlog by 85% over 6 months• Partnered with software product manager to integrate automated notice processes within software • Conducted client training and internal group training• Managed and set team expectations related to service provider filing rules and requirements• Implemented bulk agency rate exchange programs for all applicable states • Presented business cases and risk analysis assessments to executive leadership

Dallas/Fort Worth Area

Dallas/Fort Worth Area

Dallas/Fort Worth Area