Customer Focused Sales and Operations Professional

Initiated, developed and secured long-term, business-to-business relationships. Serving as a visionary Business Partner, Consultant and Business Catalyst, focusing on solutions and continuous improvement. Position focused on long term relationship-building, negotiating and executing of contracts between Comcast and Property Managers, Attorneys, Homeowners and Condominium Associations.Collaborated and consulted with client board members and property management teams while working to meet both customer service and sales expectations

Managed Business Class Regional Inside Sales and Retention groups including 2 Supervisors, 28 Sales Representatives and 6 Retention Representatives as well as a staff of Construction, Market Development Representatives and Collections personnel. Managed all phases of sales, retention and service delivery for Business customers. Analyzed and interpreted performance data to meet and exceed budget expectations while driving and increasing revenue and close ratios. Implemented unique Sales Quota\Call Routing program resulting in increased sales production from 95% of goal to 137% of budgeted goal. Achieved status as one of the top inside sales groups in the country, consistently exceeding sales and quota goals.Increased customer loyalty through proactive outbound calling programs for collections prior to disconnection, improving overall churn from 6% to 1.5%. Designed and executed a two day sales "boot camp" training program targeted to boost specific lines of business, increasing employee overall sell-in productivity and product knowledge.

Managed, trained and developed Customer Service Agents to sell and resell products/ services and provide excellent customer service to residential customers. Launched the residential Retention Team in West PalmDeveloped offers and strategies for customer retention and formulated reporting data and metrics for the team