• Wrote and published 8+ novels across three genres by self-editing, self-formatting, and self-publishing the novels through Kindle Direct Publishing (KDP). • Created and executed marketing campaigns using Facebook, Instagram, Amazon, and Bookbub advertisements, resulting in my books reaching over 5.5 million pages read on KindleUnlimited.

* Managed Revenue Cycle Management (RCM) for Medicare and commercial insurance carriers by ensuring the accuracy of Current Procedural Terminology (CPT) codes, ICD-10 codes, and the application of medical coding modifiers, resulting in the consistent submission of over 75 clean claims daily.* As the subject matter expert and team leader, I trained and coached staff by providing guidance on correct billing procedures, creating process flows, and addressing billing errors to ensure compliance with the correct billing procedures, significantly reducing coding-related claim denials.* Prepared and submitted claim redeterminations (appeals) to Medicare and commercial insurance carriers by crafting concise, valid arguments and gathering relevant medical records, resulting in a higher-than-average approval rate of around 80 percent.* Assisted patients by providing support with billing and insurance queries and concerns, as well as preparing statements for patients, resulting in proper payment processes and providing peace of mind to patients.