Kimberly C. Email & Phone Number

Los Angeles, California, United States

- Managed growth of 13 professional service products meant to elevate Soona’s photo and video shoots (e.g. models and stylists), tripling revenue from $1M in 2021 to a projected $3M in 2024 through optimizations determined from business data analysis.- Retained 80% of contracted talent over 3 years through building and managing an educational resource hub, establishing and monitoring feedback loops, and re-evaluating and implementing appropriate pay structures.- Developed strong cross-functional relationships with marketing, data, finance, and operations teams, driving alignment and clarity on the strategic business impact of marketplace team initiatives.- Built company wide workflows utilized for client support, issue reporting, specialized department requests, and more.- Developed automated reporting processes for streamlined monitoring of revenue, operational efficiencies, and service provider engagement and quality.- Created a client consultation service for soona’s ICP and worked in tandem with both talent and clients to shape creative direction, oversee calls, and ensure seamless execution by aligning goals with operational feasibility and production strategies.

Los Angeles, California, United States

- Spearheaded the launch of 13 services, recruited 800+ service providers, and oversaw operational management to support the growth of new studio markets in Los Angeles and Seattle.- Led market research that identified 12 new support service category opportunities, 5 of which were implemented contributing to $160K of incremental revenue.- Developed company wide data dashboards utilized for informed decision-making and revenue and operations optimization.- Established growth based KPI metrics for revenue, bookings, engagement and retention to standardize core functions of the marketplace team.- Guided direct reports and team members on best practices for data handling and insights generation, establishing standards for data accuracy and dashboard usability.

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Denver, Colorado, United States

• Recruited and onboarded model, hair and makeup artist, and styling talent for 6 positions in 5 cities, enhancing product quality and customer satisfaction.• Managed a directory of 600+ services by independent contractors, improving operational efficiency.• Provided email and text support for contracted talent.• Assisted in product development to enhance client experience in pro service preference selection.

Denver, Colorado, United States

- Enhanced the customer experience post-sale by ensuring seamless on-shoot execution, smooth post-production workflows, and fostering rebooking opportunities to drive satisfaction and loyalty.- Guided ~6 clients weekly through virtual photo and video shoots, ensuring a seamless experience and delivering high-quality content tailored to their needs.- Collaborated with clients to review shot lists, upsold additional services, and developed efficient plans that aligned with their budgets and deadlines.- Represented the client’s vision throughout the creative process, ensuring deliverables exceeded expectations and achieved their goals.- Managed shoot preparation and post-production workflows, delivering content that met client requirements with precision and quality.

Greater Minneapolis-St. Paul Area

• Provided high-quality customer service by answering 30-40 calls daily, ensuring members felt heard and supported.• Anticipated member needs to accurately quote insurance benefits and maintained confidentiality of personal information.• Utilized multiple systems to locate and interpret resources, creating detailed documentation for streamlined service.

Greater Minneapolis-St. Paul Area

• Provided exceptional guest service at Altar'd State to create a memorable experience for each visitor.• Collaborated with leadership to develop strategies for meeting sales goals and enhancing store operations.• Offered feedback and training opportunities to support staff development and improve overall performance.

Bloomington, Minnesota, United States

• Provided exceptional customer service by building genuine connections with guests at Altar'd State in Bloomington, Minnesota.• Maintained store cleanliness and organization through tasks such as cleaning, folding, and restocking inventory efficiently.• Collaborated with team members to achieve goals and consistently strived for improvement in all aspects of the role.

Greater Minneapolis-St. Paul Area

• Created and implemented class goals and curriculum to enhance students' skills at Dance Endeavors.• Choreographed and taught winter and spring show recital dances to showcase students' talents.• Edited and mixed music professionally for choreographic use, enhancing the overall performance experience.

Greater Minneapolis-St. Paul Area

• Tailored yoga classes to meet students' specific desires and requests, fostering a transformative and accepting atmosphere.• Led gentle yoga and breathing exercises for individuals 60+, enhancing flexibility, strength, and spirit.• Engaged with students before and after class for personal connection, physical updates, and feedback.

Greater Minneapolis-St. Paul Area

• Top Direct Marketer with #1 sales of hair tool products in the country within first 2 weeks on the floor.• Trained direct marketers to effectively brand clients in retail stores.• Conducted second round interviews in the on-boarding process to ensure quality hires.• Maintained positive relationships with retailer management and staff for successful campaign events.

Shakopee, Minnesota, United States

• Prioritized guest experience with energetic song and dance performances, engaging in 5-6 shows daily.• Cultivated a supportive team atmosphere, fostering bonding and camaraderie within the cast.• Worked closely with management and cast to address physical health status and injury problem solving.

Greater Minneapolis-St. Paul Area

• Prioritized guest experience through energetic dance performances and guest interactions.• Learned and mastered shows in a quick 1-2 week rehearsal period for flawless performances.• Worked closely with management and cast to ensure physical health and solve injury problems.

Mellen, Wisconsin, United States

• Acted as main caretaker for campers aged 9-17, ensuring their safety and well-being throughout their stay at Camp Eagle Ridge.• Created and facilitated engaging leadership and team building workshops to foster personal growth and teamwork among campers.• Devised and coordinated exciting theme nights with a team of coworkers to enhance the campers' overall experience.

Brookfield, Wisconsin, United States

• Entered school and student data into excel spreadsheets for organized field trips.• Organized paperwork, signed documents, and forms for special arts events, community education classes, and field trips.• Traveled to schools with sponsored theater and dance companies to provide assistance in set-up and communication with administration for community arts education classes.