Kimberly C. Email & Phone Number

Los Angeles, California, United States

- Managed growth of 13 professional service products meant to elevate Soona’s photo and video shoots (e.g. models and stylists), tripling revenue from $1M in 2021 to a projected $3M in 2024 through optimizations determined from business data analysis.- Retained 80% of contracted talent over 3 years through building and managing an educational resource hub.

Los Angeles, California, United States

- Spearheaded the launch of 13 services, recruited 800+ service providers, and oversaw operational management to support the growth of new studio markets in Los Angeles and Seattle.- Led market research that identified 12 new support service category opportunities, 5 of which were implemented contributing to $160K of incremental revenue.- Developed company.

See Category Manager.

Denver, Colorado, United States

• Recruited and onboarded model, hair and makeup artist, and styling talent for 6 positions in 5 cities, enhancing product quality and customer satisfaction.
• Managed a directory of 600+ services by independent contractors, improving operational efficiency.
• Provided email and text support for contracted talent.
• Assisted in product development to enhance client experience in pro service preference selection.

Denver, Colorado, United States

- Enhanced the customer experience post-sale by ensuring seamless on-shoot execution, smooth post-production workflows, and fostering rebooking opportunities to drive satisfaction and loyalty.- Guided ~6 clients weekly through virtual photo and video shoots, ensuring a seamless experience and delivering high-quality content tailored to their needs..

Greater Minneapolis-St. Paul Area

• Provided high-quality customer service by answering 30-40 calls daily, ensuring members felt heard and supported.
• Anticipated member needs to accurately quote insurance benefits and maintained confidentiality of personal information.
• Utilized multiple systems to locate and interpret resources, creating detailed documentation for streamlined service.

Greater Minneapolis-St. Paul Area

• Provided exceptional guest service at Altar'd State to create a memorable experience for each visitor.
• Collaborated with leadership to develop strategies for meeting sales goals and enhancing store operations.
• Offered feedback and training opportunities to support staff development and improve overall performance.

Bloomington, Minnesota, United States

• Provided exceptional customer service by building genuine connections with guests at Altar'd State in Bloomington, Minnesota.
• Maintained store cleanliness and organization through tasks such as cleaning, folding, and restocking inventory efficiently.
• Collaborated with team members to achieve goals and consistently strived for improvement in all aspects of the role.

Greater Minneapolis-St. Paul Area

• Created and implemented class goals and curriculum to enhance students' skills at Dance Endeavors.
• Choreographed and taught winter and spring show recital dances to showcase students' talents.
• Edited and mixed music professionally for choreographic use, enhancing the overall performance experience.

Greater Minneapolis-St. Paul Area

• Tailored yoga classes to meet students' specific desires and requests, fostering a transformative and accepting atmosphere.
• Led gentle yoga and breathing exercises for individuals 60+, enhancing flexibility, strength, and spirit.
• Engaged with students before and after class for personal connection, physical updates, and feedback.

Greater Minneapolis-St. Paul Area

• Top Direct Marketer with #1 sales of hair tool products in the country within first 2 weeks on the floor.
• Trained direct marketers to effectively brand clients in retail stores.
• Conducted second round interviews in the on-boarding process to ensure quality hires.
• Maintained positive relationships with retailer management and staff for successful campaign events.

Shakopee, Minnesota, United States

• Prioritized guest experience with energetic song and dance performances, engaging in 5-6 shows daily.
• Cultivated a supportive team atmosphere, fostering bonding and camaraderie within the cast.
• Worked closely with management and cast to address physical health status and injury problem solving.

Greater Minneapolis-St. Paul Area

• Prioritized guest experience through energetic dance performances and guest interactions.
• Learned and mastered shows in a quick 1-2 week rehearsal period for flawless performances.
• Worked closely with management and cast to ensure physical health and solve injury problems.

Mellen, Wisconsin, United States

• Acted as main caretaker for campers aged 9-17, ensuring their safety and well-being throughout their stay at Camp Eagle Ridge.
• Created and facilitated engaging leadership and team building workshops to foster personal growth and teamwork among campers.
• Devised and coordinated exciting theme nights with a team of coworkers to enhance the campers' overall experience.

Brookfield, Wisconsin, United States

• Entered school and student data into excel spreadsheets for organized field trips.
• Organized paperwork, signed documents, and forms for special arts events, community education classes, and field trips.
• Traveled to schools with sponsored theater and dance companies to provide assistance in set-up and communication with administration for community arts education classes.