Enrollment Management, Marketing, and Athletics Division

• Responsible for creating positive relationships with Alumni nationwide and encouraging philanthropy.• Collaborate with Development staff to facilitate fundraising activities and targeted appeals for the Annual Fund.• Serve as the liaison for two alumni advisory councils and support Council Leadership in creating agendas, communications, recognitions, events, and volunteer opportunities.• Work alongside Advancement staff on the development and implementation of alumni events, including the holiday party, alumni awards celebration, reunions, college traditions, and homecoming.• Represent the Alumni Office, Alumni Association, and Advancement Division at key college events and activities.• Create monthly executive reports with data and key updates for Alumni Relations and Annual Giving.• Oversee programs to connect alumni and current students, including a referral program, alumni scholarship program, and notecards to newly admitted students.• Collaborate across the Advancement Division to plan and implement projects to increase alumni engagement and/or giving for the Annual Fund.

• Management and oversight of the Enrollment Service Center, which is the college’s student-facing customer service experts in financial aid, student accounts, billing, and registration (call center and walk-in). Team consists of sixteen remote and on-campus staff members, including Assistant Director and Director.• Management and oversight of Admissions Operations, which is the college’s admissions application and document processing team with expertise in admissions policy, processes, and procedures. Team consists of ten remote staff members, including Associate Director and Investigator.• Develop optimum levels of leadership, encouragement, support, and talent develop to achieve goals and objectives of the Enrollment Management & Marketing Division. • Lead and supports projects to improve workflow efficiencies in the college’s systems as utilized by Admissions Operations and Enrollment Services, including Hyland OnBase, Ellucian Colleague, Salesforce/TargetX, and Cisco.• Collaborate with leadership across the college to improve processes and policies related to admission and the student experience. Key partners include Technology Services, Deans, Office of the Registrar, Regional Locations, Financial Aid, Compliance, Business Office, Student Success, and Institutional Research.

• Coordinated the process and procedures of development and implementation of all admission events for both undergraduate and graduate admissions• Supervises the Events Team within Admissions, which collectively manages the front desk, registration events, recruitment events/activities, and the campus visit program.• Served as Co-Advisor, trainer, and supervisor for the Student Ambassador program, employing 30 students to provide daily campus tours and event support.• Utilize and maintain technology systems, including the CRM system, college databases, and internal project management software.• Manages sponsorships and partnerships with schools and community organizations.

• Served as a point of contact for resource development volunteers, including the Community Campaign Chairs, University of Missouri Campaign Committee, more than 100 campaign volunteers, and Employee Campaign Coordinators at more than 200 partner businesses.• Worked in partnership with the Resource Development team in the planning, development, and implementation of fundraising, organizational, and outreach events. Liaison for Columbia’s Dolly Parton’s Imagination Library.• Developed and implemented the Account Management System in partnership with Igniting Business, which provides streamline communication and relationship management processes for campaign volunteers and United Way staff.

• Office administration duties as assigned, including answer phones and directing calls.• Community Impact application process support, including compiling submitted applications and preparing for review meetings.• Volunteer Center support, including compiling agency site visit information, volunteer project management support, and administrative management of calendar projects.

• Responsible for assisting full-time staff within the Human Resources department• Main duties include: processing applications and updating the application database; assist with answering phones, helping walk-ins, and helping applicants with their applications; filing; processing name tag orders for the institution; assist with the Faculty and Staff Picnic and any other department events; and other general office work• Use Microsoft Office programs frequently, including Excel, Outlook, and Word. • Created new method of organizing and retrieving student employment applications