Creation, organization and oversight of processes critical to compliance success and onboardings of assets located throughout the United States. Sourcing, training and mentorship of associates.

Led a team of 12 staff members (Transaction Coordinators, Photographers, Listing Coordinators) with daily responsibilities in various roles within a real estate team ranked #1 in Florida and Top 10 in the USA for RE/MAX and assisting the CEO with providing oversight for approximately 800 transactions annually. Conducted all interviews, hiring, training, management, coaching and evaluation of all staff members along with planning team events and served as the primary point of contact for all employment issues and needs. Created new systems for optimal and successful functioning of various roles and positions on the team.Monitored performance of all team members and ensured all systems are adhered to and successful operations are met. Served as primary point of contact for any customer issues ensuring successful resolution and customer satisfaction is met. Assisted agents in the brokerage with any contract disputes or issues that could result in legal action between the parties to the contract. Attended escrow dispute mediation on behalf of the brokerage.Analyzed data to monitor the brokerage's production, set goals, and revise operations plans.

• Managing a case load of 20-25 Real Estate Transactions for 4 Realtors• Coordinating the various parties to a transaction: customers, agents, lender & title company • Handling all communication between parties to ensure a smooth and timely closing with top customer satisfaction• Completing up to 30 tasks for each file along with daily correspondence and problem solving as issues arise.• Performing all functions from contract to close (including negotiations) to ensure the primary agent could focus on sales.

• Sold $6,630,900 – 32 transactions in 2015 in my first year.• Sold $3,615,400 - 10 transactions in the first half of 2016 prior to moving to the Tampa Bay area along with serving as an administrative assistant for my senior partner.• Recognized as Rookie of the Year for Endless Summer Realty’s 2015 year.• Finished in the top 5 agents in the company for 2015• Ranked in the top 50 agents in the St. Johns County MLS in 2015 out of 500+ agents. Listing Assistant: Handled all aspects of the listings from the initial start of the listing to the close of the sale such as signs, flyer creation & distribution, listing documentation as required by FREC, all online maintenance in the MLS, Zillow & Trulia. Responsible for weekly tracking of showings, communication with sellers and handling all requests by sellers. Received all showing requests during business and after hours for all listings and followed up with agents to obtain feedback to present to sellers. Coordinated repairs or necessary tasks for the sellers. Buyer’s Assistant: Communicated with buyers to obtain their search criteria, ran property searches in the MLS system and established a beginning relationship with them. Set up showing appointments and organized listings for the agent within 24 hours of each appointment. Lead Manager: Served as first contact for all incoming leads to introduce our team with a maximum 3-5 minute response time during business and non business hours including nights and weekends. Answered all questions and converted the lead or followed up with a system of contact. Entered all leads into a database to track their progress. Marketing/Business Consultant: completed weekly and monthly mail-outs, postcards and print ads. Researched and consulted on any new advertising or decisions pertaining to the business.

• Served as the face of the business by greeting and assisting any customers, agents or the general public• Answered phones and routed calls to the appropriate staff member or assisted caller with any needs• Handled all deposits for 6 banking accounts• Maintained records and monthly balance for the office escrow account and completed the monthly documentation required by FREC.• Served as a compliance auditor of all of the company’s transaction files to ensure that all required documentation was present and completed properly to pass along to the managing broker• Planned and coordinated all company events such as staff meetings, annual retreats, contests and company celebrations. • Provided other duties such as cleaning the office, serving coffee, sorting & distributing mail, helping with faxing and scanning. • Served as the office problem solver!