• Full cycle recruiting, onboarding, and training of all new associates, up to 25 per month during peak times. • Annually evaluate associates’ performance to assist them in developing in their positions.• Oversee store level human resources, including disciplinary actions, conflict resolution, and problem solving either independently or in partnership with our area HR partner.• Oversee our Learning Management System (LMS) for new hires as well as on going training for all employees at every level in the store.• Complete weekly schedules and payroll for over 60 associates and managers.• Manage multiple areas of the store including receiving / freight flow, front end, inventory control, pricing, processing damages / vendor returns, stockroom standards, loss prevention, store safety and store maintenance. • Manage department ordering to maximize availability of desired products and limit overages. Handled full store supply ordering with an effort to reduce costs.• Reconcile discrepancies from vendors and freight carriers.• Assisted in the training in new Operations Managers in the district and was a “Ops Buddy” for many of them. In this role I would be their first call for assistance prior to reaching out to out District Operations Trainers. • Conducted training for the majority of store leadership for the state of Arizona for the 2018 POS register upgrade.• Consistently was a top achiever in store metrics for both sales as well as operational functions in a $16 million, 44,000 square foot store Metrics include: Conversion of customer to sale, Percent of profit recovered though our as is sales and donation program, OMNI channel sales as well as customer satisfaction with their OMNI experience, and many others.• Merchandised and ordered for the bath and linens area of the store• Trained and supervised a team of up to 10 part-time associates• Analyzed sales numbers and reacted by changing merchandising features and displays

• Managed the store’s profitability based on Profit and Loss Statements, using this tool to see where we made our profit from within the store and where we could save on expenses and try to maximize profitability with store sales of $ 2 million. • Trained and developed store personnel of up to 25.• Oversaw payroll on a daily basis relating to sales. Adjusted the payroll daily as the sales dictated.• Marketed nearby businesses and schools for new promotions, services, and events by having one on one meetings and bringing them information that we had created at the store.• Held successful teacher events in the store with free items donated from the community, snacks, and a discount while shopping with us.• Managed the office supply, technology, and copy and print area of the store• Consistently has the highest sell through of clearance merchandise in the district.• Created a new hire orientation program that was adopted for use by the entire district moving forward. This program shortened the time it took for new associates to be effective in their positions/increased new hire satisfaction. The program changed from them reading some material and being put on the salesfloor, to them having an interactive districtwide orientation with a PowerPoint presentation and a packet for them, which allowed for discussions to happen and questions to take place.

• Completed all merchandising plan-o-grams for the store including the monthly promotional sets• Managed the office supply area of the store• Managed a staff of approximately 20 employees.• Learned basic managerial functions such as inventory management, dealing with customer issues, pricing, and many more.