I taught two 3rd grade classes in Social Studies and ELAR( English, Language Arts and Reading).

Under basic supervision, provides a variety of administrative, customer service, and clerical support functions for the Municipal Court; processes legal documents and payments, reviews and enters data on secure databases, and assists clients of the court.

Substitute teacher for ECISD

follow up on, and collect paymentscarry out billing, collection and reporting activities according to specific deadlinesperform account reconciliationsmonitor customer account details for non-payments, delayed payments and other irregularitiesresearch and resolve payment discrepanciesgenerate aging analysisreview AR aging to ensure compliancemaintain billing files and recordsfollow established procedures for processing receiptsprepare bank depositsinvestigate and resolve customer queriesprocess adjustmentscommunicate with customers via phone, email, mail or personallycollect data and prepare monthly reportsI have experience in daily use of MS Office programs, Onbase, Viewpoint, Apex/JWS and Command systems for Ready-mix concrete, products and aggregates invoicing and billing.In 2021 I handled the billing and setting up of 2 concurrent multi-million dollar windfarm projects.

Accounts receiveableReceptionistInvoicingCommissionsCollectionsBillingPayrollPayablesState taxesBank Reconciliations Financial Reports

Duties / Responsibilities:1. As a CCR I provided case info to clients in a courteous, polite and professional manner2. I performed accurately in all data entry3. I assisted clients in problem resolutions for their cases.4. I received and responded to all incoming telephone calls and documented each call throughly5. I answered questions of a general nature as well as personal nature and directed incoming calls to proper queues.6. I maintained confidentiality and security of personal information7. I was able to take directions from appointed Mentor/SME for training purposes and of my immediate supervisor and local supervisors8. As a CCR I was able to operate a multi-line phone system, answered incoming telephone calls and performed other clerical duties proficiently and professionally9. As a CCR I responded to needs, questions and concerns of clients10. I complied with current and updated policy and procedures and kept up to date of daily changes within our system11. As a CCR for the Texas ESS project I became proficient in the details of the programs HHSC provided within TIERS to the citizens of Texas12. HIPAA certified

As a front end specialist, I was directly responsible for training all new Kohl’s associates. This included:Cash management training for all hires and register training. It is imperative that this training was done so all cash/credit handling associates proved their registers at the end of their shift. Conveyed Kohl’s credit standards and taught corporate recommended sales techniques to all employees before every shift and motivated all team members to attain our daily, weekly and monthly goals assigned by Kohl’s Corporate.Assisted and approved price changes, callbacks, transfers and all other aspects of customer service. Kohl’s was extremely customer service oriented and I was placed in a position to make the decisions to not only make Kohl’s customers happy, but also do the best job possible for the company. I was also responsible for managing some overnight shifts (usually during busy holiday seasons) to unload trailers, move merchandise out on the floor and brand all items properly for sale signing. I am fully trained by Kohl’s to handle all points of sale, customer service, credit sales and Jewelry sales training. Jewelry sales were only granted to higher level / trusted employees due to the high value of the merchandise being handled.