*Drive sales and services within the store in all departments. Ensure that the Services Team is fully trained to effectively manage the Services Studios and drive services on a day-to-day basis through effective staffing and scheduling. *Manage the Online Reservation system including analyzing key trends, publishing Services Team availability and strategizing service activities to support meeting business needs. Ensure staffing levels are adequate to support booking trends and maintain a seamless process for clients receiving services.*Manage Brand partner engagement during brand in-store visits, cast trainings, and brand events. *Manage all in-store and corporate directed events with the Services Team. Ensure that all events are planned and executed appropriately to maximize both client engagement and sales opportunities.*Participate in pilot programs as directed from Sephora corporate offices. Provide accurate and timely feedback on system issues, potential client service impacts, suggestions to streamline processes and overall readiness of systems for all store launch.* Assist in the overall management of all business operations of the store. Including, but not limited to shipping/receiving, staff scheduling, payroll management, visual merchandising, shrink, P & L reports and monthly budgets.* Utilize all company tools to assist in managing and executing the recruiting/hiring process for all storepositions. Create and execute development plans for all levels of store team members.* Understand store goals, opportunities and trends and ensure the store cast is aligned with each. *Ensure effective and timely roll-out of all company initiatives.*Assist the New Store Opening Team to help execute the merchandising set up of new stores prior to their grand openings.

*Ensure all selling cast are properly trained in all Client Service tools and Interactive Technology. Ensure proper cast zoning on stage to support client needs. Adjust staffing levels as needed to meet client service expectations. Utilize all available reporting to analyze business trends. Coordinate with SD and appropriate partners to minimize business risk and maximize business potential.*Drive sales and services within the store in all departments. Ensure that the Services Coordinators are adequately trained to effectively manage the Studio and drive services on a day-to-day basis through effective staffing and scheduling. Manage the Online Reservation system including analyzing key trends, publishing cast availability and classes, and strategizing service activities to support meeting business needs. Ensure staffing levels are adequate to support a smooth flow of clients receiving services and keeping seats filled during peak and non-peak times.*Manage Brand partner engagement during Brand Studio Days, cast trainings, and brand events. Manage all in-store events with the Services Coordinator. Ensure that all events are planned and staffed appropriately to maximize both client learning and sales opportunities for the store.*Assist the New Store Opening Team to help execute the merchandising set up of new stores prior to their grand openings.

* Oversee and direct all the operations of the store. Including, but not limited to shipping/receiving, payroll management, visual merchandising, shrink, P & L reports and monthly budgets.* Utilize all company tools to assist in managing and executing the recruiting/hiring process for all storepositions. Create and execute development plans for all levels of store team members.* Understand store goals, opportunities and trends and ensure the store cast is aligned with each. Actively coach and develop all team members through both in the moment observations and long term planning. Ensure effective and timely roll-out of all company initiatives.*Recognized as a top resource within the district for all Hiring and Operational needs within Sephora*Assisted the New Store Opening Team to help execute the merchandising set up of new stores prior to their grand openings.

Relocated to Seattle in May 2015-Manage a team of 5 sales associates in current Seattle location -Managed a team of 6 sales associates, 2 stock/support associates and 2 sales supervisors in previous San Francisco location-Ensure all operational tasks are completed accurately and on time including product transfers to outlets/return to vendors, processing and receiving shipments from both the company warehouse and outside vendors, cash management, sales goals/reports, payroll management, store maintenance and repairs, processing wardrobe allotments to employees and supply ordering-Assist Store Manager with recruiting, conduct group interviews and interactive sales floor interviews during any second interviews for potential employees-Provide initial training for new employees and continuous on the floor coaching and store trainings to existing employees to ensure that all company standards are being met and that the Michael Kors selling experience is thriving.-Prepare and execute all visual merchandising changes for monthly collection launches-Planned, prepared and executed most recent inventory including testing of equipment and network connections, ensuring all product was properly tagged and separated into groups according to company policies, delegation and management of actual execution by the team and preparing all paperwork to close out the process-Resolve any concerns or complaints by both customers and team members-Assist Store Manager with any other tasks or training as needed

Promoted to Store Manager May 2013-Manage a team of 5 sales associates in a B Volume Store-Complete all managerial duties including schedules, sales reports/goals, recruiting, hiring and on-boarding for open positions.-Ensure all team members are continuously and properly trained on full company product range as well as new product launches, demonstration techniques, current promotions, store events and company standards-Plan and execute store events to meet/exceed company expectations and guidelines-Maintain all company standards regarding visual and floor set up, promotional materials and store operations-Continuously coach and encourage team members on ways to enhance the customer's experience to increase store sales volume and maximize individual employee potential-Delegate and oversee that projects are finished on time and properly by team members-Receiving of shipment (both physical and in POS system), handle shipment errors and ensure customer orders are correct and shipped in a timely manner-Resolve any conflict with the team and/or customer issues and complaints-Opening and closing store duties including register counts/logs, e-mailing nightly reports, deposits and cleaning

-Provide customers with the right financial solutions for their every day spending as well as large expenses such as college, planning for retirement or buying a home-Maintaining cash control procedures when working with ATMs and vaults-Provide excellent customer service and follow up to ensure customer satisfaction

-Managed a team of 4 sales associates-Assisted Store Manager with managerial duties including schedules, numbers, sales goals, inventory, stock concerns, product and customer shipments, store maintenance and operations.-Manage store closing at the end of March 2011, including scanning inventory, packing and shipping all product, paper work and office electronics/registers to appropriate corporate offices, shipping or disposal of all visual merchandise and handling client questions and concerns about closing.-Opening and closing store duties, including deposits, register counts/logs, e-mailing nightly reports and cleaning-Built and maintained a consistent customer base-Responsible for maintaining a clean, hygienic and fully stocked waxing station and work environment-Assist in preparation and breakdown for events

Promoted to Business Manager in February 2007-Managed a team of three sales associates and one resident artist. -Responsible for all schedules, maintaining sales numbers and sales reports. -Planned, executed and broke down events. -Communicated with buyers over stock concerns. -Maintained counter organization and cleanliness.-Maintained a professional and balanced work environment.-Resolved customer and staff conflicts. -Maintained and built a consistent customer base. -Assisted customers in finding the best product for their needs.