• Deliver dog walking services to pet owners, ensure strict supervision of pets during excursions, and provide a safe and nurturing environment for animals with differing needs, temperaments, and medical conditions. • Conduct consultations on pet care services and coordinate scheduling with over 10+ clients. • Oversee feeding of pets in alignment with nutritional needs and owner specifications and conduct proper safety measures during feeding in multi-pet households.

• Lead comprehensive research on animal rights issues, oversaw cross-departmental tasks and coordinated diverse projects for the Office of the President.• Simultaneously executed 30+ cross-departmental projects, including initiatives such as issuing rewards for animal abuse cases, awarding individuals for animal rescues, physical ad placements, press campaigns, and research assignments.• Demonstrated strong communication skills and attention to detail in professionally composing letters to public officials, fire departments, and police departments.• Contributed innovative ideas to enhance brand visibility and engagement through marketing campaigns, employing a blend of creative brainstorming and strategic analysis.• Conducted cross-departmental brainstorming meetings for new advertising campaigns.

With 10+ years of creative industry knowledge including talent agency, recording studio, podcast management, and creator coaching experience, I've developed an in-depth understanding of what it takes to run a successful creative business. As a Freelance Online Business Manager & Virtual Assistant, I offer comprehensive administrative support and strategic management to businesses, aiming to streamline operations, enhance productivity, and drive sustainable growth. My expertise includes:• Project Management• Social Media Management• Team Management• Podcast Management• Client Support• Administrative SupportWith strong multitasking, adaptability, and problem-solving skills, I prioritize open communication to understand and meet clients' unique needs. If you'd like to explore how I can help your business, let's connect!

• Promoted from Customer Service Coordinator to Social Media Community Manager in less than 4 months. Promoted from Social Media Community Manager to Client Success Manager within one year. • Managed multiple Facebook communities ranging from 75 - 500 members. Created copy and graphics for community posts, scheduled content, organized virtual events, answered questions, and provided guidance through coaching.• Tracked data from client feedback and concerns to implement improvements to social marketing and digital offers.• Managed social profiles on Instagram and Facebook with over 170k+ followers. Created and scheduled various forms of content including short-form videos, static posts, stories, and carousels. Engaged with the community through likes, comments, and direct messages.• Directly managed all incoming customer support requests including administrative, billing, and tech support questions. Escalated to advanced tech support if standard troubleshooting protocols were not successful. • Managed and worked with team to meet milestones and complete marketing projects including: live virtual events, marketing campaigns, and new product launches.• Hosted one-on-one client onboarding process, including introductory Zoom calls, walk-throughs of the program, and being the point of contact during the client's enrollment.• Assisted with weekly Zoom coaching sessions and hosted virtual community mixers.• Assisted with marketing campaigns including planning campaign dates, scheduling and writing copy for promotional emails, and creating graphics.• Maintained and entered data for client records.• Familiarity working with Google Suite, Canva, ClickUp, Slack, Kajabi, ActiveCampaign, and Helpscout.

• Welcomed each guest in a friendly manner and escorted them to their assigned table• Seated guests in station rotation while maintaining guest lists.• Assigned opening and/or closing side duties and supervises side work; ensured completed set ups of all stations before service staff departure.• Assisted with side work and assited service staff with bussing tables, taking cocktail orders, etc. • Maintained reservation book using Resy, took incoming telephone calls, noted reservations and special requests by guests.• Retained knowledge of all menu items, prices, and general service procedures.• Responsible for standards of appearance and cleanliness in all service areas.

• Provided assistance to clients by scheduling appointments, filling out prescription medication and food orders, and checking in before seeing the veterinarian.• Handled incoming and outgoing correspondence including written, electronic, and mail. • Attended team meetings to improve knowledge on medications, procedures, and treatments as needed.• Handled prescription medications including compounding into liquid when necessary and explained clear directions to clients.• Maintained composure in high-stress situations that included clients and/or patients.• Maintained and entered data to keep client records up-to-date.• Worked with Google Suite and Intravet software.

• Promoted from Receptionist to Studio Manager in less than one year.• Coordinated booking studio sessions for both major labels and independent artists.• Hired appropriate recording engineers, assistants, and other staff on specific sessions when necessary.• Managed staff including schedules, time-off requests, and supported staff during session prep.• Maintained confidentiality when working with highly public clients or high-level projects.• Assisted with accounting department to collect payments for both one-time and ongoing sessions.• Managed studios on-site after normal working hours.• Communicated with clients directly to listen to and resolve concerns.• Entered data for studio projects and invoicing in Quickbooks.

• Promoted from Hostess to Shift Lead after one year.• Versed in setting up for both opening and closing of restaurant.• Worked FOH to take customer orders, fill out to-go orders, and re-stock as needed.• Handled both in-person and over the phone orders.• Maintained cleanliness of business throughout the day.• Listened to customer issues and remedied as needed.• Worked with BOH to assist tracking of product inventory.• Communicated with owner over any concerns or ideas on how to grow and expand the business.• Trained new hires on correct procedures and processes.• Handled reservations on RezBook and SeatMe to maximize seating availability.

• Hired from internship to salary after three week period.• Maintained and updated President’s calendar, including scheduling high-level conference calls, meetings, and media appearances.• Responsible for management and hiring of interns.• Managed office routines, office maintenance, and accounting records.• Introduced accounting software to the company and directed the use of new project software.• Copy-edited blogs, articles, and speeches.• Corresponded directly with advertisers, public relations, and show production teams.• Assisted in coordinating public appearances and interviews.• Researched and booked talent for podcast shows.

• Promoted from Receptionist to Administrative Assistant after one year. Promoted the following year from Administrative Assistant to Client Services Assistant.• Provided comprehensive research and support for Office Management, Artist Relations and Accounting departments.• Handled confidential VIP client and project information, as well as personal information for company executives.• Obtained client materials to use for promotional purposes.

• Approached browsing customers to initiate conversation and provide any assistance with purchases.• Signed customers up for rewards programs and informed of any promotions.• Maintained store and fitting room cleanliness as needed.• Handled cash and credit transactions.

• Answered phone calls and transferred to correct deparments.• Greeted guests in a welcoming manner and directed their inquiries.• Assisted General Manager with admin work as needed.