Kim is the founder and sole operator of Entrust Research and Recruiting, LLC, which has been in business for over 15 years. Recruit participants for usability tests, focus groups, and Market Research studies.Gather, analyze, and record survey data for usability studies by intercepting customers.Conduct phone surveys with customers.

• Assisted researchers in conducting usability test sessions, including in-home studies, planogram studies, focus groups, and usability tests• Gathered survey data for studies by intercepting Staples customers in stores• Independently managed a time tracking database (PlanView) used by group director, senior managers, and individual contributors, with responsibilities involving addition of new projects, report creation, systems training and troubleshooting• Established and… Show more • Assisted researchers in conducting usability test sessions, including in-home studies, planogram studies, focus groups, and usability tests• Gathered survey data for studies by intercepting Staples customers in stores• Independently managed a time tracking database (PlanView) used by group director, senior managers, and individual contributors, with responsibilities involving addition of new projects, report creation, systems training and troubleshooting• Established and implemented a new process for essential research processes such as participant recruiting, incentive management and new hire setup • Managed 6-month, $70,000 project to design and implement a new Usability Lab, with duties including vendor management and requirements gathering• Recruit participants for usability tests and focus groups, including extensive phone screening and session scheduling• Responsible for purchasing and managing over $30,000 worth of participant incentives• Assisted in taking notes, operating equipment, and securing test facilities during research sessions• Edit video from sessions to illustrate test findings for client presentations• Coordinate logistics for usability studies, focus groups, new hires, and consultants• Set up large, cross-departmental meetings including 3rd-party vendor reviews & group events• Manage all vendor relationships for the team• Arrange travel for usability associates Show less

• Responsible for building relationships and creating a network of consultants based on skill sets reflecting the current trend in Information Technology• Duties included monitoring job boards, cold calling, phone screening and interviewing candidates, lunching consultants, developing job specifications, negotiating salaries and benefits, explaining contractual agreements, writing, proofreading, and editing job postings etc.• Monitor success of the job placement with respect to the… Show more • Responsible for building relationships and creating a network of consultants based on skill sets reflecting the current trend in Information Technology• Duties included monitoring job boards, cold calling, phone screening and interviewing candidates, lunching consultants, developing job specifications, negotiating salaries and benefits, explaining contractual agreements, writing, proofreading, and editing job postings etc.• Monitor success of the job placement with respect to the consultant and client• Network with current consultants and clients to generate future business opportunities• Responsible for scheduling meetings with high level executives for Account Managers and organizing quarterly cocktail hours with consultants Show less

• Responsible for training staff members, managing customer service and correspondence and assisting Sales Director with planning of new marketing ideas to increase sales• Met sales and retention goals consistently• Explained contractual agreements to clients, provided one-on-one counseling on diet and nutrition, and offered assistance with developing exercise programs• Prospected for new customers at off-site locations and by executing mailings to attract potential clients •… Show more • Responsible for training staff members, managing customer service and correspondence and assisting Sales Director with planning of new marketing ideas to increase sales• Met sales and retention goals consistently• Explained contractual agreements to clients, provided one-on-one counseling on diet and nutrition, and offered assistance with developing exercise programs• Prospected for new customers at off-site locations and by executing mailings to attract potential clients • Responsible for advertising placements in local newspapers Show less

Prepare Weekly Press Releases regarding upcoming campus events which are published in area newspapers - MetroWest Daily News & The Boston GlobePrepare & distribute news clips to members of the College AdministrationAssisted in writing & distributing the campus staff newsletterAssisted in logistics/panning for campus events - audio & video room set up and facility management

Acting in the "Chick Movie," which won Grand Prize at the B.U. Redstone Film Festival as well as Best Comedy at the Long Island Film Festival. The short was also screened at the Museum of Fine Arts/Boston.