Kimberly Dickson Email & Phone Number

Mclean, Virginia, Us

•Support the service delivery of operations at SOA Operations sites by partnering with SOA Operations leadership and SOA Site Directors•Conducting analyses and evaluating a wide variety of information to assess operational difficulties and develop solutions to complex problems, including escalated issues•Analyze new business opportunities to align and support SOA Operations•Design and implement process improvements that enhance customer service and optimize business operational efficiency and quality•Create, analyze and deliver customized reporting for both internal and external audiences

Tampa, Florida, Us

• Develop ad-hoc reports to conduct data analysis and validation. • Research methodologies and conducted metric reporting. • Analyze trends to recommend process and/or operational improvements. • Prepare detail and summary level reports including written interpretation of analytic results. • Present results to management and build skill set to provide recommendations, operational improvements and alternatives. • Evaluate financial impact of implemented initiatives.

London, Gb

• Drive impactful and actionable analysis on both a standard/recurring and ad hoc basis. • Assimilate, synthesize, and critically evaluate data and information from various sources and deliver impactful observations, recommendations, and conclusions.• Engage in the continuous evolution of the effectiveness provided by Reporting/Analytics.• Work with other departments to gather data that comes from other reporting systems that is to be included in reporting.• Engage in QA with Senior Report Analysts for complex ad-hocs, new/modified calculations, and other reporting requiring review• Assist in maintaining team tools/documentation to ensure information updates/changes are accurate and consistent • Perform special projects as assigned

Troy, Michigan, Us

• Prepare and deliver reporting, data analyses, and presentations to internal stakeholders (program management office or PMO, or other KOCG account management staff) and/or client on a recurring basis. • Interact with program office and client in support of the production of reporting deliverables and issue resolution. Provide reporting and analytical support on a recurring and/or ad-hoc basis as required.• Develop and deliver reports and dashboard presentations to PMO and/or client that support Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and Business Reviews (BRS)• Provide deliverables on-time that is complete and accurate• Develop and run reports out of Vendor Management System / VMS tools (e.g., Peoplefluent, Fieldglass, IQN, Beeline) or other tools (such as Kelly Services proprietary systems where required)• Prepare/analyze reports using business intelligence tools (e.g., Excel, PowerPivot, Power BI, Descriptive Statistics, etc.) on a recurring basis• Research / analyze trends proactively to help the business to identify client cost savings,• Populate macro templates and manipulate charts/graphs• Conduct recurring meetings with PMO and/or client to discuss metric updates/changes.

Troy, Michigan, Us

Responsibilities:• Facilitated the construction and delivery of market rate analysis, consult the PMO and/or Clients on the methodology of the report.• Developed standards for documenting background information for all the different market rate requests.• Created and maintained file naming convention and work instructions for market rate analysis.• Created process improvements for all market rate requests.• Trained new staff on rate card analysis for all demands.• Developed a repository of information for the rate card development process in foreign countries.

Troy, Michigan, Us

• Established and maintained customer specific job catalogs.• Supported the creation & distribution of bill rate survey to suppliers.• Conducted external market rate data benchmarking.• Worked in excel utilizing: formulas and pivot tables for rate card refreshes.• Produced rate card based on bill rate surveys and benchmark data.• Research resources to obtain rates for difficult skill-sets, geographic areas and/or industries.• SME to the field with regards to rates and market trends.

Troy, Michigan, Us

• Performed data and trend analysis on the portfolio of programs including the following:• Managed the monthly creation and distribution of KPI reports for each program by either managing the production of the reports through existing reporting staff or creating the reporting or modifications for more complex reporting needs.• Worked directly with the operations manager to obtain an inventory and understanding of the reports currently required to be produced and begin to centralize the production of the reporting function. Analyzed current reports being produced for accuracy by becoming familiar with the technology infrastructure and analyzing data elements used for reporting for accuracy.• Created reports that need judgmental modifications by analyzing unique data observations or trending.

ItInTheD is a program that 5 Downtown Detroit Companies...Quicken Loans, Compuware, Marketing Associates, GalaxyE Solution, and Fathead. Created to collaborating IT interns with IT professions and the tools they use to develop websites. As an intern, I was to be a part of a team to develop a website for a client with a list of demands. We used Ruby on Rails, Git Hub, Agile Methodology and Pivotal Tracker as tools to develop the website.

Menlo Park, Ca, Us

• Assist Controller with a Profitability Analysis report of their steel processing. This was a 2 month project. • Gathered material from Oracle and their software tool (BOSS) creating a pivot table to show profit or loss of the Saw and Steel department’s revenue based on the Raw Material needed to process the Finished Good.• Created pivot tables and PowerPoint presentations outlining the findings by incorporating graphs and information from the Profitability Analysis Report.

• Created processes which provided ease of scheduling conference rooms, ordering catering, and facility usage. The process is now used throughout the US for other facility coordinators and receptionists.• Troubleshoot and setup audio and video equipment for clients and customers • Coordinated and managed catering for events. Reconciled the weekly catering expenses and uploaded Excel spreadsheets to SharePoint. • Tracked audio visual equipment, temporary badges, Prime cards and Quick Access cards.

• Administrative Assistant services for various companies such as Microsoft and Lutheran Family Services. • Executive Administrative services for various companies such as Lear and Affiliated Group.

Detroit, Mi, Us

• Worked collaboratively with the Membership Director, Database Administrator, and Development Staff. • Compiled and maintained membership reports and lists in the Museum Raiser’s Edge Database. • Updated the design and process of data input. Entries included processing various levels and types of memberships from various sources (internet, mail, renewals, telephone inquiries, etc.)• Created acknowledgements and membership cards. Handled all inquiries/complaints. • Coordinated volunteers to assist at membership drives.

Milwaukee, Wisconsin, Us

• Maintain the Executive’s calendar, scheduled appointments, coordinated details for meetings, conferences and special events. Made travel arrangements and prepared detailed itineraries. • Maintained filing system, handle correspondences, provided administrative support on many special projects.

• Worked with General Motors Law Department, controlled all aspects of General Motors Law Department’s QuickPlace website, which included access rights, designing, testing, programming, troubleshooting and training. • Imported Microsoft files and Adobe PDF files using Java and HTML.

London , Co

• Managed projects (with limited senior support) and effectively prepare PowerPoint presentations for assigned projects with the collaboration of Excel, Minitab and raw data.• Met deadlines and demonstrated creative ability by combining text, video, audio, and graphic elements in an attractive package for clients. • Offered suggestions and improvements for my clients, understood the role and operations of other supporting departments.

• Managed advertising, planned special events, managed accounts and expanded client based. • Trained UAW clients in Microsoft Office products including Access, FrontPage and Outlook and HTML. • Coordinated and administered the processing of applicants from potential clients at UAW Ford, WorkFirst and WIA.

Troy, Michigan, Us

• Responsible for coordinating the Transmission Training Program, which included classes in Transmission Hardware and Function Review, Automation Transmission Design, and Die Cast Engineering. • Designed and updated the Engineering Department Training website. Tracked enrollment, updated employee's training history, and generated quarterly training reports.

Computer Science Certification

Ecommerce Classes

Bachelor Of Business Administration (Bba), Web Development, Ccna

Associate'S Degree, Liberal Arts And Sciences/Liberal Studies