Kimberly Divito Email & Phone Number

Streetsboro, Ohio, United States

• Managed all operations in a pharmacy responsible for 1,700+ scripts per week • Continually evaluated pharmacy performance metrics, such as sales, prescription volume, inventory, and payroll to adjust strategies to better meet goals• Provided onsite vaccinations and conducted offsite immunization clinics for various communicable diseases• Achieved a 25% growth in vaccinations rates year-over-year since 2016• Counseled patients and prescribing physicians on drug interactions, side effects, and proper drug use• Supervised pharmacy staff, including a staff pharmacist, wellness ambassador, and 5 pharmacy technicians, fostering a customer-centric culture and emphasizing strict attention to detail• Scheduled shifts and delegated responsibilities according to qualifications and individual strengths• Trained employees on corporate policies and initiatives, regulatory compliance, product information, and industry best practices• Conducted periodic performance reviews and provided ongoing coaching• Managed the inventory, monitoring closely for discrepancies, overages, or low quantities• Resolved customer conflicts and complaints at the store level to increase retention and enhance brand loyalty• Utilized the Outcomes platform for medication therapy management• Voted as “Favorite Pharmacist” in the district in 2013 and 2018

Cleveland/Akron, Ohio Area

• Filled approximately 1,500 original and refill prescriptions weekly after carefully verifying accuracy and completeness of information submitted in written, oral, and electronic formats• Provided comprehensive patient education and answer all questions regarding proper medication use and storage, side effects, and contraindications • Processed third-party prescriptions and managed adjudication review• Administered influenza and ancillary vaccinations• Networked with patients and their physicians to promote brand loyalty• Ensured compliance with regulatory requirements and corporate policies