Customer Service Lead
Current• Provide exceptional customer service to volunteers and members• Create and manage customer cases through Salesforce in a timely manner• Ensure volunteers and members receive a response from council within 1 business day• Help construct and maintain the Council Customer Service Delivery Policy• Manage and review yearly finance reports, daily deposits, customer payments, troop membership enrollments, maintain and develop instructional files, data maintenance, sales, backup for other departments as needed• Work across departments to ensure volunteers/members receive the best customer care• Pull and analyze program and event registration roster and payment reports in Doubleknot• Created and maintained database of FAQs within Salesforce to optimize response to general policy/procedure questions• Pulled data from Looker to cross-reference membership and customer data• Created and managed Google Sheets for for multiple projects across departments• Commitment to the Girl Scout mission
