Kimberly Drake

Kimberly Drake Email and Phone Number

Operations Manager @ Freelance
Copiague, NY, US
Kimberly Drake's Location
Copiague, New York, United States, United States
Kimberly Drake's Contact Details

Kimberly Drake personal email

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Kimberly Drake phone numbers

About Kimberly Drake

Kimberly Drake is a Operations Manager at Freelance. She possess expertise in market research, questionnaire design, online research, marketing research, quantitative research and 9 more skills. Colleagues describe her as "Kimberly was an absolute pleasure to work with. From my experience working with Kim for over 3 years at GfK, she was a team player with a vast amount of experience to draw upon. Her impressive knowledge in the market research field and her attitude towards work made for a productive and comfortable work environment. In addition to working with her, I also learned a great deal about the market research field and from her leadership abilities. I would readily recommend Kim for any position, fully confident of her ability to adapt and overcome.", "I worked with Kimberly 4 years at Informa Research Services and she is undoubtedly one of the hardest working people I have ever met. She tackles problems head on and excels at finding solutions. Kimberly is very focused, works well under pressure and is dedicated to her clients. She is a pleasure to work with.", and "I had the pleasure of working with Kim for over four years. Kim is a market researcher of exceptional ability and skill. Kim is an extremely bright and conscientious person. She is is committed to her clients and goes out of her way to learn their business and to fully understand their marketing needs. Kim has excellent communication skills and is always pleasant to work. I would highly recommend Kim to any organization looking for a seasoned market researcher, she would be a very important part and major contributor to any organization to which she is associated."

Kimberly Drake's Current Company Details
Freelance

Freelance

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Operations Manager
Copiague, NY, US
Kimberly Drake Work Experience Details
  • Freelance
    Operations Manager
    Freelance
    Copiague, Ny, Us
  • Proinsight Mystery Shopping
    Operations Manager
    Proinsight Mystery Shopping Nov 2024 - Present
    London, London, Gb
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  • Recruit & Field, Inc
    Strategic Leader, B2B/Healthcare Recruiting Department
    Recruit & Field, Inc Apr 2023 - Oct 2024
    New York, Ny, Us
     Oversaw all aspects of operations, including budgeting, resource allocation, and performance management Managed qualitative projects through the entire project life cycle including setup and testing of survey/screener, client communication, project status and management of study statistics, honorarium processing, healthcare sample management, and all billing Collaborated with cross-functional teams to ensure alignment and effective communication across departments Developed and maintained strong relationships with key stakeholders Provided leadership and guidance to direct reports, fostering a high-performance culture focused on continuous improvement Collaborated with HR department on talent acquisition efforts; interviewed candidates for key positions Instituted policies/procedures/processes aimed at improving operational efficiency and reducing costs Implemented quality control measures to ensure products/services met/exceeded customer expectation
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  • Ipsos In North America
    Director/Senior Account Manager/Account Manager
    Ipsos In North America Oct 2015 - Mar 2020
    New York, Ny, Us
    Led all aspects of field operations for multiple clients in shipping, technology, financial, beauty, and automotive sectors. Managed day-to-day operations with clients and internal departments regarding data delivery, shop reporting and field changes / updates.  Subject Matter Expert for three large mystery shopping clients in the shipping, financial and technology industries (~200,000 surveys annually;16 monthly projects)  Consistently achieved over 99% of all project quotas with multiple criteria  Managed daily deliverables of data and reports Maintained and enhanced online panel usability  Improved online programming / reporting platform Designed client specific questionnaires, shopper instruction materials and other study specific materials Managed programming, quality assurance and technology aspects of all projects Managed external suppliers to ensure required specifications and field quotas were met Increased revenue for a technology client from 2 programs/month and 200 shops to 12 projects/month with ~ 4,500 shops.  Managed a junior project team responsible for their own project and deliverables Assisted with proposal and cost developments for new projects Managed and attained P&L expectations for all projects
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  • Universal Survey Center
    Vice President Client Services /Senior Project Director
    Universal Survey Center Aug 2010 - Sep 2015
    Us
    Oversaw sampling for online and CATI healthcare and consumer studies Managed multiple online surveys for clients in healthcare Partnered with the Chief Technology Officer and VP of Online Services to provide a robust sample and survey platform Managed multiple vendors to achieve target demographic groups and complete quotas for an 800+ quota project Managed a revolving 2-member team of junior project managers, leading to their promotion within their first year Developed a point system for online panelists to earn rewards, resulting in a ~50% increase in survey participation Assisted in the development of a digital rewards program
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  • Gfk Custom Research Na
    Senior Research Director/Research Director
    Gfk Custom Research Na Feb 2007 - Jul 2010
    Directed a 6–10-member team for both domestic and international mystery shopping studies in the financial, wireless, gaming, and quick serve restaurant industries.  Managed a 20,000+ quarterly survey reward-based program Oversaw accounting, printing and shipping in conjunction with field and data collection. Served as Global Coordinator for a major quick serve restaurant in several countries
  • Informa Research Services, Inc
    Senior Client Services Manager/Client Services Manager
    Informa Research Services, Inc May 1999 - Jan 2007
    Conducted mystery shopping, customer satisfaction research, and regulatory compliance studies within the financial industry. Conducted / Assisted senior team members in presenting data to clients via in person / telephone Designed client specific questionnaires, shopper instruction manuals and other program materials Worked with internal and external departments to ensure program met required specifications Assisted in the initial and continued development of an online study tracking & reporting system and a proprietary online customer satisfaction reporting system Consistently sold / developed interest with current clients on additional services
  • Audits & Surveys Worldwide
    Project Director
    Audits & Surveys Worldwide Sep 1997 - May 1999
    Research conducted for various industries including print and healthcare.Research conducted via mail and CATI
  • Beta Research Corp
    Assistant Project Director
    Beta Research Corp Jan 1996 - Aug 1997
    Responsible for managing print surveys via inserts as well as CATI studies for various industries.Conducted a small concept study for a major book publisher.
  • Heller Research
    Junior Project Director
    Heller Research Jan 1995 - Jan 1996
    Responsible for assisting team in completing various daily ad hoc requests Assisted in managing CATI field for daily ad hoc requests

Kimberly Drake Skills

Market Research Questionnaire Design Online Research Marketing Research Quantitative Research Analysis Qualitative Research Data Analysis Survey Design Manage Client Relationships Sample Preparation Crm Maintaining Strong Client Relationships Budget Process

Kimberly Drake Education Details

  • Southern New Hampshire University
    Southern New Hampshire University
    Operations Management And Supervision
  • Cuny Queens College
    Cuny Queens College
    Applied Social Research
  • Cuny Queens College
    Cuny Queens College
    Sociology And Political Science
  • Francis Lewis High School
    Francis Lewis High School

Frequently Asked Questions about Kimberly Drake

What company does Kimberly Drake work for?

Kimberly Drake works for Freelance

What is Kimberly Drake's role at the current company?

Kimberly Drake's current role is Operations Manager.

What is Kimberly Drake's email address?

Kimberly Drake's email address is ki****@****-na.com

What is Kimberly Drake's direct phone number?

Kimberly Drake's direct phone number is +120321*****

What schools did Kimberly Drake attend?

Kimberly Drake attended Southern New Hampshire University, Cuny Queens College, Cuny Queens College, Francis Lewis High School.

What skills is Kimberly Drake known for?

Kimberly Drake has skills like Market Research, Questionnaire Design, Online Research, Marketing Research, Quantitative Research, Analysis, Qualitative Research, Data Analysis, Survey Design, Manage Client Relationships, Sample Preparation, Crm.

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