Managing daily office tasks, scheduling, and providing administrative support. Skilled in coordinating meetings, handling emails and documents, and keeping the office running smoothly. Focused on helping the team work efficiently and maintaining a well-organized workspace.

Experienced in operation management, overseeing training and quality standards, and providing toplevel administrative support in the Insurance Industry. Skilled in designing training, assessing teamperformance, managing schedules, and maintaining confidentiality. Strong organizational skills andattention to detail. Maintaining client relationships and providing top-notch service. Skilled in policy management, renewals, and claims assistance. Proactive in identifying growth opportunities and ensuringcompliance. Dedicated to delivering excellence in the insurance industry

Organizes and facilitates project planning, daily stand up meetings, reviews, implementation planning and other agile project related meetings. Works with different Business Leader to lead the transformation and continuous improvement of existing processes.

Delivered New Hire, Progression and Enhancement training on all aspectsof client projects, including soft skills and technical skills (both small & large class sizes – up to 50) Supervise agents while in their training period.

Recommend products or services to customers based on their needs and preferences. Process customer transactions and handle cash, credit, or other forms of payment for DirecTV.

Respond to customer inquiries via phone, email, or chat in a timely and professional manner Process orders, returns, and exchanges as needed. Maintain accurate records of customer interactions and transactions for Telstra.

Diagnose and troubleshoot technical issues with hardware, and network systems. Provide solutions and recommendations to customers to resolve their technical issues. Document and track customer interactions and resolutions in a ticketing system for Comcast.