Kimberly Camp Email & Phone Number

Maryland Heights, Missouri, United States

Town And Country, Missouri, United States

Undertook high-visibility technology projects to support team of 30 researchers in providing deliverables to internal and external customers as efficiently as possible. Interfaced with third-party proprietary website companies providing technologies and services to IMPACT Group. Oversaw organization of department’s digital files; edited research request templates on website as needed.• Developed and managed ReloHub, creating area-specific guides that fulfilled most popular research requests.- Designed guide layout/templates to optimize visual appeal and user-friendliness. Company applied design to popular, rapid-response articles developed in initial stages of COVID-19 pandemic.- Met with representatives from multiple departments to gather their requirements and ideas. Selected topics and details for inclusion in guides.- Maintained guides on MS Teams for employees’ easy access.- Reduced research team’s workload by 10% at initial rollout of ReloHub, with ongoing decreases to date.• Provided feedback to developers of third-party website (Neighborhood Scout) regarding their new web platform, suggesting layout improvements to improve usefulness to IMPACT’s clients.- Trained employees to use new Neighborhood Scout platform.• Served as MS Teams superuser, providing training, guidance, and troubleshooting to various departments to facilitate smooth transition from IBM-based file system to Microsoft-based system.• Overhauled research archives, increasing user-friendliness by enabling browsing by location or topic, rather than by keywords alone.• Collaborated with IT department to initiate development of new content tagging system for client portal.- Reviewed competitor’s website to identify best practices and potential ideas for repurposing.

Town And Country, Mo

Supervised 20 part-time employees; hired, trained, assigned and reviewed work, and approved client deliverables. Monitored queue of research assignments to ensure timely completion of requests. Fielded questions and concerns from other departments and created training materials for various company teams. Assisted in resolving quality issues by reviewing client files, identifying root cause, and recommending corrective actions to prevent repetition.• Reduced average turnaround time by 52% by implementing new due date/assigning procedures and adjusting research and delivery templates to save time for researchers while reducing errors.• Conceptualized ReloHub solution to eliminate repetitive efforts and decrease time to customer delivery. Gathered data on current research workload, estimated potential time savings, and presented to executive committee. Earned promotion into Coordinator position to manage ReloHub development.• Designed new Word-based research templates as part of transition away from IBM Notes.• Collaborated with IT to overhaul research platform, providing feedback for unaddressed needs and identifying most efficient workflow.• Partnered with research manager to streamline processes, monitor workloads, and retrain researchers on prioritizing requests, reducing turnaround from average of 6+ business days to 3, meeting established goals.• Recognized need for reportable metrics, identified statistics that would effectively track individual researchers’ productivity and efficiency, developed and ran data tests, and initiated research data reports that presented metrics and provided analysis of staffing needs for executive committee.• Developed new archiving naming system that allowed users to search by keyword or browse file paths.• Identified potential new web resources, including Niche (school search site), SmartAsset (for comparison of property tax rates), Google Transit, and additional resources for school boundaries, commute mapping, etc.

Town And Country, Mo

Used internet resources and other methods to investigate clients’ requests related to their job searches and relocations. Fielded 5–10 requests per day; verified accuracy of information and organized findings into correspondence to clients.• Earned promotion into technical research position in 11 months, well ahead of the typical schedule.• Assumed some supervisory duties within months of hire date; for example, proofread other team members’ deliverables and managed department’s summer interns.• Represented department on company focus group to evaluate ROI on purchasing license for job market analysis website; group determined that company could find similar information free of charge from other sources.

O'Fallon, Mo Usa

Encouraged pharmacy customers to sign up for new text alerts program; singlehandedly secured more registrations than all employees combined at a sister pharmacy in the district.

O'Fallon, Mo Usa

Improved cosmetics department’s ranking as worst in district for shrink by identifying weak points, training employees on proper procedures, auditing stock regularly, and maintaining a visible presence. Reduced shrink by 68% in 2 years.

O'Fallon, Mo Usa

Held multiple positions throughout store operations, including leadership, recognized as Employee of the Month.

Codergirl, User Experience Track

Bachelor Of Science (B.S.), Biology

cum laude

Bachelor Of Arts (B.A.), French And International Studies (Double Major)

cum laude Study abroad in Avignon, France for the summer semester of 2007 with the Institute for American Universities.