Kimberly E Klem Email & Phone Number

Gilbert, Arizona, United States

Phoenix, Arizona Area

Managing tiny crazy people like a rockstar!

Phoenix, AZ

• Provided operational leadership within department.
• Utilized best practices to recommend standards and processes to optimize student enrollment.
• Developed creative training methods and coaching to maintain and push the progress of team cohesion and interpersonal development
• Directly managed a team of 15 Enrollment Counselors.
• Conducted weekly coaching 1:1 session with direct reports.
• Assisted in interviewing, hiring and on boarding of new team members and facilitated the development of the team as it related to employee’s job duties and future career paths.

Phoenix, Arizona

• Managed a group of up to twelve Finance Counselors.
• Identified process improvements for FASFA, scholarship, grant documentation related to finalizing student enrollment.
• Identified and implemented process improvement system allowing Finance to identify open gaps in enrollment requirements.
• Created forecasting process to manage balance and charge-off accounts
• Within 1 year, led team from bottom performing to exceeded requirement for reducing charge- offs.
• Managed #1 finance team at GCU

Phoenix, Arizona

• Recognized as top performing Finance Counselor and promoted within 1 year based off exceptional performance.
• Interface with students to complete initial loan and scholarship eligibility documentation.
• Learned multiple data systems used to review student account information and document actions taken.
• First point of contact for student financial aid accounts.
• First point of contact for collection of outstanding student balances.

Worked at both Scottsdale and West Phoenix Locations managed the store floor and 1 other employee. Helped people create the outdoor furniture design of their dreams. From custom creations to purchasing right off the store floor.

Bachelor'S Degree, Theatre With A Minor In Psychology

Activities and Societies: Student Senate, School Newspaper, Costume Design, Theatre production, theatre performance

Certificate Of Interior Design, Interior Design

Activities and Societies: Las Vegas Design Show

Ba, Theatre, Fashion Design

Activities and Societies: Zeta Tau Alpha, AFROTC, Rugby Little sister, Theater,