Centivo is a new type of health plan solution that’s built to save 15% or more compared to traditional insurance carriers and is easy to use for employers and employees. Centivo’s mission is to bring lower cost, higher quality health care to the millions of people in the United States who struggle to pay their health care bills.With Centivo, employers can implement a health plan administrator that provides a range of network and benefit options to best meet the needs of their diverse workforce. We take unnecessary cost out of the healthcare system by directly negotiating competitive prices with health systems and independent practices that you know and trust, and provide employees with a plan option in which they coordinate their care through their selected primary care team in exchange for lower out-of-pocket costs. An alternative to traditional insurance carriers or third-party administrators, Centivo offers the technology, network, claims processing, customer support, and population health management to fully administer health benefits.At Centivo, we never lose sight of the fact that we are dealing with healthcare, with emotions, with anxiety, with fear, and with lives. We treat members and their families with the same level of care that we would use to treat our own families. Learn more at Centivo.com.

I own stewardship for key accounts at Paladina, focusing on overall client satisfaction, analytic reporting, strategic benefits collaboration and consultation, as well as membership expansion and engagement growth.

Engaging and empowering clients and their employees to make informed decisions around health care cost, quality, and connection. Curing healthcare and building business!Castlight Health is a pioneer of the Enterprise Healthcare Cloud and a leading provider of cloud-based software for healthcare. Founded in 2008, San Francisco-based Castlight makes healthcare data actionable, empowering enterprise customers to gain control over their healthcare spending and transforming how companies and employees engage in healthcare. With Castlight, employers can implement technology-enabled benefit designs, integrate disparate healthcare applications, and provide meaningful information to employees and their families.

Strategic and operational oversight for the region, including 15 direct reports and their sales support work for 18 New Business Managers. Emphasis on process management and improvement, multi stream project management, and data driven course corrections to meet regional sales goals and evaluate productivity and efficacy. PPACA, Mental Health Parity, HCR, and state legislation specialist. Gold Circle “Partner of Choice” award recipient 2015. Broker facing sales communications, fluent in SFDC and how to WIN!

• People development through customized curricula for new hire training, specific mentorship for tenured employees, day to day management of team workload balance across the region, increase in operational effectiveness through matrix partner project work on EHB job aid, CA compliance, 100% audit on sold case work, creation of a formal sold case process, and UW/pre-sale partnership improvements. Go-to for NBM’s and SM’s for escalated issue resolution, and assistance with tight TAT items at finalist stage and deep dive benefit comparisons to bring home the win.

• Support the San Francisco regional market, distillation of case information for creative strategy using the levers of: network, product, funding, service, wellness, and incentives. Specializes in out-of the box and complex opportunity strategies. Proficient loading of said quote and strategy into SFDC with data quality of 98%, and the subsequent project management with various partners until the case sells. Excellent communication and negotiation skills. Strong partnerships with brokerage firms and across Cigna in the: Medical and Dental Underwriting, PBAB, Network, Pharmacy, Proposal Management, Sales teams, and Service silos. Currently a team lead for the Cigna Quality System – Pre-Sale taskforce

• Managed a 42 Million dollar book of business, with account sizes ranging from 51 employees to over 2500 employees and the spectrum of funding arrangement types. Gold Circle award reciepent in 2009. Responsibilities to customer base included overall service satisfaction, customer retention, utilization and claims reporting, all formal written and verbal aspects of yearly renewal negotiations with broker and customer, creating and coordinating customer wellness programs and presentations, and finalist presentations. Strong verbal and written communication skills including education and customer specific supplemental materials on products, sales of additional product offerings, RFP responses, and escalated issue resolution interfacing. Recipient of new clients into book of business due to abilities surrounding account persistency and client relationship building.Client Strategy Specialist - April 2000 to August 2002:• Responsibilities included enrollment presentations, client and member education, issue resolution, coordinating service with numerous matrix partners, working with Client Manager on customer specific service strategies. RFP compilation assistance and finalist presentations as needed.

Integral part of ground up RFP - creation, implementation (internal and external),and education of the CAM ­ Complementary Alternative Medicine network forMaricopa County. Created all education materials and instruction manual for new entity.Acted as the liaison between the contracted physicians and CIGNA. Direct contact withProvider office staff for education on CIGNA policies and procedures, partnered with CIGNA MedicalDirector to manage and oversee PCP and Specialist Risk/Capitated conglomerate ­ meeting monthlywith the physicians directly, implementation/office staff education of a global telephonic referralsystem, created communication campaigns.

Negotiated and re-wrote Third Party Payor contracts with Hospitals and Out-patient facilities. Worked exclusively with legal counsel or executive management staff for the contracting entity.