Provided customer service for an average of 100 calls per day, answering customer inquiries, solving problems, and providing new product information; Earned management trust by serving as key holder, responsibly opening and closing store; Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details; built long-term customer relationships and advised customers on promotions; provided an elevated customer experience to generate a loyal clientele. Guaranteed positive customer experiences and resolved all customer complaints; Assisted customers in person and via telephone. I performed collections calls up 30 days past due; searched for additional information on the collection customers. I produced money orders and check cashing for customers; accurately balanced cash drawer after every shift and monitored cash drawers in four stations to ensure adequate cash supply. Helped drive sales goals and achieve monthly quota figures. I trained new employees by providing knowledge of specific store tasks and policies. I processed Signature loans and Title Loans while entering accurate data into system. I created filing system for all client contracts; completed all transactions within Federal, State and Local Laws and Regulations; managed a crew up to 6 employees.