As an Operations Lead at FedEx, I oversee the daily operations of the delivery and logistics team, ensuring the highest standards of quality, safety, and customer satisfaction. With 28+ years of experience in the package/freight delivery industry, I have developed a deep expertise in transportation, environmental compliance, and problem management.I am passionate about providing exceptional service to our clients and partners, and I constantly seek opportunities to improve our processes, systems, and performance. I work with a diverse and talented team of couriers, drivers, and managers, and I support them with training, coaching, and feedback. I also leverage my skills in Microsoft Excel and other tools to analyze data, track metrics, and generate reports. My mission is to deliver excellence and efficiency as an Operations Lead at FedEx.