Kimberly Freeman Email and Phone Number

Guide new and existing clients from late stage sales through implementations and program rollout. Design new prepaid card programs for clients that meet and exceed business goals and objectives. Manage, coach and align resources with internal and external clients to craft new product solutions. Identify enhancements to the product application through assessments and analysis. Ensure documents are created that accurately reflect business requirements and voice of the customer. Guide Business Analyst, Project Management and Development teams in representing business needs and prioritization of projects. Train and manage team to work and consult with clients to improve operational efficiencies. Develop framework and scope of new programs, aligning configurations that meet business goalsEffectively manage Client Consulting and Implementation teams to work with Sales, Marketing and Product Management teams.Provide guidance on new revenue generating product opportunities. Improved new employee on-board time through the development of application training curriculum.Use practical problem solving skills to manage and reduce program risks.

Led the development of multiple enterprise-wide strategic initiatives around sales, account and product management. Focused on improving operational optimization; directed a cross-functional team of project, program managers and process engineers. Effective in negotiating resources, gathering support and buy-in from department leaders.Developed Forecasting and Pipeline Management goals and processes to create a functioning sales organization, resulting in an increase of sales performance.Created a product Certification Program to increase sales and account management associates' knowledge that achieved shorter sales cycle time.Increased client satisfaction by up-skilling account managers in understanding industry needs and company product offerings.Developed scorecard to track sales and account managers' achievement of goals and quotas.Provided additional skills training to improve performance.

Responsible for short and long term product initiatives. Started new operations areas to support new card programs. Identified staffing requirements, departmental responsibilities and deliverables to effectively meet management's expectations. Invited to lead in the development of a new banking product that was used as a remediation option as a result of a multi-million dollar class action lawsuit against Prudential Insurance Company.Designed, produced and created progress reporting to meet executive expectations.Analyze data to identify process improvement opportunities and maximize staff to meet objectives.

Managed the development of Risk Modules for the TS2 platform. Responsible for leading a cross functional team in the planning, development, construction, rollout and training.