• Administered VMWare Horizon with Wyse Thin Clients. • Managed Juniper Switch Cluster. Switch Rack Wire and HW Mgmt.• Regulated FortiGate Firewall. SSL VPN with Forti Authenticator Server. Centralized FortiAP WiFi. • Maintained vSphere 7.• Security Officer. Security+ Certification. Developed SOPs and network diagrams for PCI, and HIPAA • Office 365 Mail and Azure Environment permissions and security policies. • Active Directory OUs and User Permissions.

• Supervise a seven-person HelpDesk team.• Communicate daily with client base to update on service request status and mitigate any issues before they arise• Managed RMM system (Kaseya). Updated software, setup alerts, scheduled patching, and setup automation of Antivirus installations• Maintained PBX (3cx). Provisioned phones, managed extensions / ring groups, and setup IVR/Digital Receptionist• Coordinated Project Engineer Schedules with clients to see project to competition• Managed ticketing system (ConnectWise)

• • Configured Watchguard and SonicWall firewalls by adding feature key subscriptions, setting up dimension report server, add/remove VPN profiles, and setup system logging • Maintain HyperV servers by adjusting disk space on HyperV, Virtual CPU adjustments, monitor host resources and maintaining VM Snapshots• Exchange server management including accounts permissions, transmission troubleshooting, spam filter setup, and migration. • Active Directory management including account setup, group policy management, login scripts, and group creation/permissions.• Azure environment VPN tunnel reset and ActiveSync procedures• Maintained Ubiquiti Networks including UniFi Controllers and Firmware.

• Imaging laptops and desktops with SCCM and managing software through SCCM• Active Directory management using AD and Powershell• Cisco IP phone maintenance using Cisco Unity Connection Administration console• Maintaining Exchange mailbox accounts, Voltage email security, and Symmantec Vault• Citrix thin client software troubleshooting via the Citrix AppCenter (XenApps) and VNC• Network troubleshoot and connecting remote users to VPN via Duo accounts and profiles• Create and sustain user’s permissions on domain via Active Directory.• SFTP/SSH FTP server (GlobalScape) administrator responsible for all folder activities including security (RSA keys), blacklist upkeep, and user permissions. • Responsible for new user full system setup including workstation/laptop imaging and custom OS builds using SCCM, Cisco IP phone system setup, Exchange account creation, and domain permissions.Creating KBox script for after-hours software deployment via network.

• Provided technical support for desktop PCs, printers, network hardware/software, virus resolutions, and software troubleshooting via phone calls, remote access, at home telenetworking access, and physically onsite. • Third highest ranking specialist for Integration software solutions between third party DMS companies and Lead Specialist for the Chrysler parts application. This includes meeting with development for software changes, working closely with 3rd party software providers for software progress, filing bugs under JIRA, and communicating the changes throughout my department. • Volunteered and assisted the Installation and Training Department by going onsite to customer dealerships to complete OS upgrades, RAM upgrades, and full system installs (installing server, routers, and 5+ pc clients). Also, trained the customer in OS navigation, software update procedures, and basic Snap-On EPC Application functionality.• Responsible for training all current and new employees in Integration application procedures which included holding training sessions, writing how-to documents for new hires and customers, and being the head escalation contact in my department for Integration.

• Assisted students during online courses with the LearnLinc software• Fixed issues with peripheral devices such as microphone, printer, video and audio.• Maintained computer software and hardware by running regular hard drive scans, defragged systems, resolved virus infections, and cleaned computers (blow out dust, check cables, etc.)

• Responsible for all shift responsibilities and crew attendance/behavior• Organized work schedule for crew members • Controlled audio-visual setup for all meetings, weddings, and student events.• Collaborated with the customer for preparation for their event/meeting by designing room layout, providing necessary AV equipment, and scheduling crew to oversee event.