Kimberly Graff Email & Phone Number

Chicago, Illinois, Us

Orland Park, Illinois, Us

Assisted with Social Media Marketing for Essence Magazine

Chicago, Il, Us

• Consultant to 400+ account portfolio with current gross bookings exceeding $17 million • Manage communications and expectations for merchants in 28 markets in the Southwest Region • Maximize Groupon experience for local merchants by implementing Groupon resources to best fit their business needs• Liaise between Sales, Customer Service, Editorial, Accounts Payable and Merchant Escalations to efficiently run daily offers

Chicago, Il, Us

• Worked in a team-based servicing group, responsible for delivering preparation and support to 6500+ merchants month over month• Execute prescribed client communications strategy to ensure service needs are met to drive continued engagement • Implemented new processes as necessary to support a growing portfolio• Liaise between Sales, Customer Service, Editorial, Accounts Payable and Merchant Escalations to efficiently run daily offers

• Original member of the pilot program for Inbound Account Management, streamlining both Account Management and Sales into a combined role• Coordinate the optimal placement of deals ensuring their success and best performance to increase revenue• Merchandise and structure deals to meet demographic knowledge, marketing standards, and optimization specifics• Re-close merchant partners while optimizing deal structures to offer solutions to underperforming deals

• Assisted a team of Account Executives in six divisions by providing administrative and editorial support, successfully increasing efficiency and lead time• Effectively managed and prioritized critical steps in the record creation process ensuring detailed completion for the Editorial Department and Internal Communications roles• Used knowledge and experience with Salesforce to streamline the pipeline of scheduled deals• Assisted Account Managers and the Divisional Planner with daily priorities and critical tasks• Identified inefficiencies in Salesforce and suggested and implemented creative operational solutions to increase record efficiency

• Responsible for the quality and consistency of public facing view of Groupon deals• Met and exceeded weekly productivity while maintaining a low error rate• Ensure correct price points, caps, addresses, and links are in each deal• Edit the vouchers' fine print and redemption instructions language to be clear and consistent to customers• Upload creative content onto the site, ensuring that copy is cleanly presented• Send deal previews and vouchers to Sales Reps, Account Managers and Divisional Planners• Identify inefficiencies in Salesforce and suggest creative operational solutions to make records more efficient

• Managed a pipeline of loans for a startup lawsuit loan company that specialized in Personal Injury, Workers Comp and Wrongful Death lawsuit loans• Provide administrative support • Coordinated the loan process with Attorney’s, their representatives and clientele from initial contact to the closing• Completed the closing, communicated all monetary information to participating banking institutions and prepared liens for parties responsible for payment• Managed the collection of funds and release of liens• Organized and implemented a post card marketing campaign