Outbound calls to customers to book maintenance appointments, updating and maintaining profile information, answering inbound calls, returning calls from voice messages left. While in training we were told not to expect to meet the goals for at least 6 months. I have been meeting and or exceeding expected goals within the first month.

Taking calls from customers and troubleshooting iOS, iPadOS, watchOS, macOS devices, homepods, airpods and much more. Making appointments for Merchant store and AASP stores for customersMember of the Mentoring Team for new advisors still in training and fresh to the production callsExperience includes speaking with customers and finding out what the issues are with their electronic device and guiding customers through the appropriate steps to correct the issue.

Taking calls from guests and writing reports on their stayLooking up Reservations in CCA and Hotel KeySending complaints to individual properties using SalesForceExperience includes speaking with guests who had a bad experience at a property and trying to come to a mutually agreed upon resolution to their problems. This was during the height of Covid and people were being relocated from shelters and into rooms. There was lots of misunderstanding and confusion which led to many frustrated customers.Documenting and advising guests on how to reach the resolutions they are looking for if there was nothing Guest Relations could do to help them.

● Transcription of Digital Audio/Video Recordings Using the following software:- Express Scribe Transcription Software Pro- MS Word- FileZilla ClientProvide quality transcription services for Court purposes to the General, Special and Federal Crown and surrounding local offices.