◆ Provided mentorship and support promoting continuous learning and professional growth.◆ Adapted training materials to meet a diverse audience◆ Implemented a new division in the company for traveling recruiters.◆ Managed and trained 3 new team members to be traveling recruiters ◆ Mentor and train all new Branch Mangers on process and operations ◆ Mentor managers on onboarding their new hires◆ Scheduled and assisted with conducting Manger continuing education ◆ Assisted with creating new workflow processes ◆ Collaborate with department managers and supervisors to identify training needs and performance gaps within the organization.◆ Design and develop comprehensive training programs and materials that align with the company's goals, policies, and industry best practices.◆ Assisted with creating training materials, including presentations, participant guides and job aides◆ Conduct post-training assessments, evaluations, and surveys to measure the effectiveness of training programs and gather feedback from participants.◆ Keep abreast with industry of industry trends , best practices in staffing and recruitment

•Develops and builds client relationships at all supervisory and management levels•Fills client orders with qualified field staff promptly and according to our commitment•Ensures that weekly quality and productivity checks (audits) are performed•Ensures that daily and weekly quotas are met•Assists in growth and development by expanding client usage through quality staffing and customer service•Learns, performs and manages all aspects of the operations of the company related to the use of client site facilities, productivity tracking processes and client established metrics.•Hires, trains, coaches and mentors branch personnel and or field staff leads.•Manages the office profitability•Assists the Credit Department in the collection of receivables•Operates in compliance and efficiently with KeyStaff’s proprietary software program•Selects, trains, and provides an environment for individual development of each staff member•Establishes weekly, monthly and annual goals and develops strategies to achieve those goals•Acts as CSR when required, recruits, selects, interviews field staff employees•Resolves issues for clients, branch personnel and field staff•Communicate and coordinate the various aspects of branch operations required to ensure compliance (Worker’s Compensation, Unemployment, Human Resources, Legal, WOTC, etc.)•Financial management of branch operations (budgeting, forecasting, monthly P&L review, credit and collections, etc.)•Develop a fully operational and qualified staff by hiring and training employees according to established company guidelines•Identify developmental/career opportunities to ensure staff retention•Coach and counsel associates on behavioral and performance issues, document and take corrective action as necessary

• Maintained store conditions per company standard • Developed and maintain a team concept to improve associate morale, communication and team work• Managed the recruitment, development, training and counseling of all associates • Managed $350k budget and controlled expenses, shrinkage and inventory levels in the store • Implemented all operational and merchandising direction for the store • Provided support and assistance to other store locations as needed • Lead new associate training to ensure complete compliance with company policies and procedures • Performed annual review and discuss area of improvement with store associates

•Coaching, delegating, empowering, and developing the Team. •Hiring of employees and conducting performance reviews. •Training the staff to perform and meet service standards, including ongoing training of new-hires, weekly training topics, and cross training of staff. •Scheduling of staff. •Managing payroll for all areas that report to this position. •Floor management. •Financial responsibilities to include, revenue management through business development, P & L review, cost of sales, and control of expenses. Will be highly involved in budgeting process. •Ensuring safety/sanitation, and service standards are maintained.