Kimberly Hardtke Email & Phone Number

Madison, Wisconsin, United States

Responsible for determining reporting system needs, including staff provisioning, creating system procedures, creating custom reports, developing custom queries, and troubleshooting.Collaborate with department leads to create, review, and test standard operating procedures (SOPs), enabling reduction of errors, increasing efficiencies and overall company profitability. Developed sophisticated data imports that consolidated PPP loan information into one database, creating custom queries and reports, providing useful insight for the operations team, vendors, and clients.Manage credit reporting disputes by extracting data from various credit sites and enhance existing loan profiles on NextGen, creating a streamlined process to track and resolve disputes.Leverage LiveVox, a cloud-based contact center platform, to create segmentations, build campaigns, monitor campaigns, hold cues, maintain “Do-Not-Call” lists, and manage any related reporting.

Madison, Wisconsin, United States

Responsible for managing all technical and operational support in the Madison location, resolving issues related to computers, printers, keycard access, telecom, and virtual desktop infrastructure.Manage department logistical access, including tracking system access, managing audits, provisioning, password maintenance and compliance.Run quality assurance reports, including compiling data, running imports, and troubleshooting issues and failed imports; collaborate with internal and external stakeholders to troubleshoot and resolve issues.Create and update Excel VBA macros to simplify reporting process and create more friendly user access to summary data.Develop and maintain productivity trackers to understand team impact, overall efficiencies and determine any bottlenecks in the process.Manage all shared email inboxes, maintain operations distribution lists, and create new distribution lists and shared email inboxes, including managing all incoming fax2mails.Create and execute mail merges as needed for mass volume communications.

Madison, Wisconsin Area

Responsible for managing the implementation of a new database, including transferring data from legacy systems, customizing layouts, writing custom reports and queries, creating, and managing imports for daily uploads, defining access roles for users, and creating custom fields. Collaborated closely with production team with testing new database and customizing user experience, ensuring a user-friendly experience. Developed automated reporting, enhancing reliability and consistent delivery of reports used for strategic decision-making.Managed and modified the employee onboarding and off-boarding process, gaining organization-wide efficiencies in the context of organizational changes. Oversaw audit process, ensuring the exercise was completed timely and accurately across the entire organization; managed modifications according to compliance regulations.

Madison, Wisconsin Area

Responsible for revamping the collateral verification and correction process, streamlining client communications, and improving departmental efficiency by 30%.Managed and encouraged the team with best practices to ensure all tasks were completed accurately and timely, as per service level agreements.Collaborated closely with over 20 different state DMVs in filing and releasing automotive liens as part of the bank’s collateral documentation process. Identified and created reports to be completed by the team and used to communicate with senior management.

Madison, Wisconsin, United States

Responsible for reviewing and managing the receipt of all snail mail documentation across departments, including updating database records based on review of incoming documents. Managed and filed uniform commercial codes, helping to keep financial contracts in compliance across multiple states.Reviewed collateral verification from clients and corrections as needed, ensuring accurate documentation.Collaborated with other departments to ensure high service levels contributing to overall client satisfaction.