Kimberly Hesch

Kimberly Hesch Email and Phone Number

Lead Case Manager @ Esteemed Life Solutions
Surprise, AZ, US
Kimberly Hesch's Location
Surprise, Arizona, United States, United States
Kimberly Hesch's Contact Details

Kimberly Hesch work email

Kimberly Hesch personal email

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About Kimberly Hesch

Throughout my career I have maintained the highest performance standards with a diverse range of administrative functions, which are clearly illustrated by my past successes. As Assistant to the Executive Director of Cook Health Care, I have implemented procedures that have streamlined operations at the Front Desk and have been involved in multiple supporting roles with in the LifeStream Family. Additionally, while serving as the Intake Coordinator with Cascade Behavioral Health, I served as first contact for prospective admits and as the financial coordinator/insurance specialist. I also served as the Assistant to the Clinical Director and COO while in the Intake Coordinator role.

Kimberly Hesch's Current Company Details
Esteemed Life Solutions

Esteemed Life Solutions

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Lead Case Manager
Surprise, AZ, US
Kimberly Hesch Work Experience Details
  • Esteemed Life Solutions
    Lead Case Manager
    Esteemed Life Solutions
    Surprise, Az, Us
  • Certified Fiduciary Services, Inc.
    Care Advocate
    Certified Fiduciary Services, Inc. Oct 2023 - Present
    United States
  • Certified Fiduciary Services, Inc.
    Estate Administrator
    Certified Fiduciary Services, Inc. Jul 2022 - Nov 2023
    Peoria, Arizona, United States
  • Amazon
    Dispatch Operations Specialist
    Amazon May 2021 - Nov 2022
    United States
    ● Assisted with Amazons efforts to boost efficiency for "peak season" by completing the necessary pre-work that is required for drivers to enter warehouse premises.● Oversaw 10-15 Amazon Sort centers daily, ensuring every driver that is coming onto site is accounted for. ● Increased efficiency by 85% for each site by completing the driver pre-work ahead of time which in turn, saved time for security teams and allowed drivers to pick up loads quicker.● Consistently connected with Carrier companies via phone and email to obtain driver information and provide their information to Amazon Security teams.● Picked up additional processes to support the Driver Support Services team such as: Smart Drive, Lumper Badges, Trailer Compliance Emails, AFP PM Maintenance scheduling. Tools used: FMC, Optimus, People Portal, SharePoint, Quicksite, Quip, Amazon Connect, TT: Ticket System
  • Valley Medical Center
    Patient Services Representaive Lead
    Valley Medical Center Jan 2020 - Dec 2021
    Renton, Washington, United States
    • Performs, organizes and facilitates a variety of cross functional clerical administrative and patient support duties to include telephone, registration, scheduling, facilitates data entry duties as they are related to the department. Responsible for patient chart maintenance and communication with physician’s offices as needed and requested.• First point of contact for all patients, as well as providing aftercare information and guidance.• Involved in creating and maintaining Provider templates.• Referral transcription & Insurance verification as well as procedure authorization as needed.• Identify and recommend solutions to front office team members and office supervisors, as well as de-escalation techniques and patient satisfaction.• Conduct orientation and training on front office policies and procedures.
  • Honorhealth
    Registration/Scheduler
    Honorhealth Nov 2018 - Jan 2020
    Scottsdale, Az
    • First point of contact to all customers, as well as providing aftercare information and guidance.• Organizes and facilitates clerical administrative duties of department.• Performs a variety of cross-functional clerical and patient support duties to include telephone, registration, scheduling, facilitates data entry duties as they relate to the department...• Responsible for patient chart maintenance and communication with physicians’ offices as needed and requested.• Involved in de-escalation• Maintain inventory of office supplies/forms and places orders as required.
  • Usaa
    Member Support Representative
    Usaa Apr 2018 - Nov 2018
    Phoenix, Arizona Area
    Provides member on-boarding, servicing and/or facilitation of product sales through various channels. Deepens and retains member relationships through needs assessment and solution offerings from USAA products and services.Identifies member events to provide solutions on products and close on product sales that meet the member's needs and facilitate the member's financial security.Empathizes with members and provide offers & solutions to make it easy for members to acquire a USAA product.Responds to and complete member requests.
  • Lifestream Complete Senior Living
    Administrative Assistant/Front Desk Supervisor
    Lifestream Complete Senior Living Apr 2016 - Apr 2018
    Youngtown, Az
    Responsible for front lobby/desk to include, answering multi-line phone, relaying messages to appropriate staff, process incoming mail, assist with sign-in procedures. Responsible for maintaining multiple financial accounts for the community and its residents. Referral coordination for four communities. A part of the marketing team, this includes receiving/making sales calls, preparing marketing materials and, creating and facilitating lease signing.Liaison between case managers/prospective residents/healthcare providers and Directors of the community.
  • Valley Diagnostic Imaging
    Imaging Services Rep Ii
    Valley Diagnostic Imaging Oct 2014 - Mar 2016
    Renton, Wa
    Worked as part of a team in a call center environment at the direction of the Radiology Supervisor and/or Director to maintain effective operations in the front office and scheduling back offices. Performed general patient access and registration duties such as answering multi-line phones, scheduling appointments, maintaining provider templates and schedules, and verifying demographics and insurance coverages.Worked directly with patients on billing related matters. Provided fee estimates and collected monies owed for services rendered.Managed, trained and mentored new hires.Initiated work-que reports needed daily.Acted as a liaison between providers, patients and Radiologist to create the best customer service atmosphere possible.
  • Group Health
    Patient Services Representative
    Group Health Feb 2014 - Oct 2014
    Tukwila, Wa
    Worked as part of a team in a call center environment. Performed general patient access and registration duties such as answering multi-line phones, scheduling appointments, maintaining provider templates and schedules, and verifying demographics and insurance coverages.Ensured patient accounts and coverage structures met Group Health standards and billing requirements of various payers, also functioned as a liaison to Patient Financial Services and the Health Plan. Worked directly with patients on billing related matters and provided fee estimates to patients for services rendered.
  • Cascade Behavioral Health Hospital
    Program Assistant/Intake Coordinator And Benefit Specialist
    Cascade Behavioral Health Hospital Mar 2011 - Feb 2014
    Tukwila, Wa
    Served as the units communication coordinator, answering multi-line phones, relaying messages, assisting visitors, Physicians, and other departments by phone or in person.Provided aftercare information and guidance.Verified insurance and determined if eligible for program. Calculated co-pays, deductibles, and costs thereafter. DesignInvolved in billing practices to include collecting monies owed, verifying CPT coding, creating and entering multiple charges in system.

Kimberly Hesch Skills

Customer Service Leadership Microsoft Office Microsoft Excel Sales Strategic Planning Microsoft Word Team Building Marketing Account Management Business Process Improvement Customer Satisfaction Community Outreach Data Entry Event Management Healthcare Hospitality Industry Healthcare Information Technology Insurance Time Management Nonprofit Organizations Project Management Training Team Leadership Problem Solving

Kimberly Hesch Education Details

  • Brenneke School Of Massage
    Brenneke School Of Massage
    Massage Therapy/Therapeutic Massage

Frequently Asked Questions about Kimberly Hesch

What company does Kimberly Hesch work for?

Kimberly Hesch works for Esteemed Life Solutions

What is Kimberly Hesch's role at the current company?

Kimberly Hesch's current role is Lead Case Manager.

What is Kimberly Hesch's email address?

Kimberly Hesch's email address is ki****@****zon.com

What schools did Kimberly Hesch attend?

Kimberly Hesch attended Brenneke School Of Massage.

What skills is Kimberly Hesch known for?

Kimberly Hesch has skills like Customer Service, Leadership, Microsoft Office, Microsoft Excel, Sales, Strategic Planning, Microsoft Word, Team Building, Marketing, Account Management, Business Process Improvement, Customer Satisfaction.

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