Kimberly Holman Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

With over two decades at Verizon, I drove high-impact Learning & Development (L&D) initiatives, bringing expertise in project management, vendor selection, and content strategy to align third-party solutions with enterprise goals.✦ Directed $6M Budget: Managed a $6M budget and team to implement scalable L&D programs, optimizing software deployment and process improvements to support Verizon’s SaaS objectives.✦ Led Digital Learning Initiatives: Deployed customer success programs using data insights to boost client engagement, satisfaction, and retention across diverse user groups.✦ Created Scalable Learning Playbooks: Developed playbooks and digital engagement strategies with senior leaders to meet evolving skill needs, enhancing learning experiences for thousands of employees.✦ Executed Vendor Management: Spearheaded vendor selection, negotiation, and management of learning providers, securing high-quality, cost-effective resources and generating over $5 million in cost savings.✦ Produced Data-Driven Reports: Created quarterly reports on learner engagement, consumption trends, and program effectiveness to inform strategic decisions on retention and renewal.✦ Enhanced Industry Compliance: Conducted competitive analyses to ensure ADA compliance and improve user experience on digital platforms.✦ Strengthened Vendor Relationships: Collaborated with sourcing teams on contract renewals, NDAs, and SOWs, reinforcing vendor partnerships and achieving measurable savings.✦ Oversaw Learning Solutions Roadmap: Maintained provider roadmaps and communicated feature updates, keeping stakeholders engaged and aligned with strategic goals.✦ Optimized Learning Investments: Partnered cross-functionally to identify content gaps, address emerging needs, and maximize provider value, aligning learning initiatives with organizational priorities and driving employee upskilling.

Alpharetta, Ga

Experienced in leading impactful Learning & Development (L&D) programs, I drive engagement, efficiency, and cost-effectiveness in project management. My focus on scalable solutions and optimized resource utilization ensures alignment with strategic goals.✦ Developed Scalable Playbooks: Created playbooks and digital success campaigns, boosting engagement, process efficiency, and program adoption across a broad user base.✦ Managed Full Project Lifecycle: Led a 3-member team in the end-to-end lifecycle management of L&D programs, implementing strategies that enhanced user satisfaction and retention.✦ Achieved 57% Budget Reduction: Cut certification program costs by 57%, reducing expenses from $1.4M to $600K through resource optimization and renegotiated vendor contracts.✦ Generated $10M in Annual Savings: Enhanced operational efficiency by refining vendor selection, improving requirements gathering, and managing contracts for maximum impact.✦ Reduced $190K in Annual Costs: Eliminated redundant software subscriptions, saving $190K annually and increasing cost-effectiveness.✦ Facilitated Global Collaboration: Coordinated cross-functional teams and stakeholders worldwide to ensure project updates, resolve challenges, and align projects with strategic objectives.

✦ Led cross-functional projects to develop & implement L&D tools & programs—gathering requirements, defining & managing project scope, tracking deliverables & deadlines, communicating with leaders & stakeholders, reporting, & driving on-time completion.✦ Achieved $5M ROI after leading a 6-month software development & migration project to replace costly software subscription—utilized by 130K company-wide employees—with internal applications. Managed ongoing maintenance/support of tools.✦ Minimized time spent on curriculum development by 2.6K hours/year by identifying & implementing external vendors & courses.

Alpharetta, Georgia, United States

As an experienced professional, I thrive as a developer and can maintain business-critical systems and learning solutions. My contributions include:✦ Spearheaded the launch of company-wide workflow management (WFM) system implementation—performing needs assessment & gap analyses, requirements gathering, project scoping & execution, deployment, change management, & ongoing maintenance.✦ Developed training solutions to streamline change management following WFM implementation—achieving 95% user adoption in 1 year.✦ Reduced operational errors by 25% by optimizing & standardizing company-wide processes within WFM.✦ Developed and maintained order intake systems and training materials for Enterprise Business Sales. Managing all policies, processes, procedures, and operations.✦ Created solutions supporting operations, policy changes, new programs, and tools.✦ Trained the core group of 25 business fulfillment trainers across all business groups and approx 50 inventory specialist management (SME) on every new application release, reducing churn, chargebacks, and order errors by 38%.✦ Conducted detailed needs analysis and scoping for operations projects from initiation to evaluation.✦ Collaborated with Learning and Development partners and stakeholders to enhance training retention.✦ Designed and managed programs to drive customer retention, increase performance, and enhance client satisfaction.✦ Developed strategies with multilayered delivery modes.

Alpharetta, Georgia, United States

Bachelor Of Business Administration, Human Resources Management

Associate Of Fine Arts, Interior Design