Kimberly Hooker Email & Phone Number

Houston, Tx, Us

Houston, Tx, Us

Cambridge, Ma, Us

Develop deep relationships with key stakeholders for each assigned account. Create and evolve success plans for each customer in my portfolio, and drive execution of that plan throughout the customer’s life cycle in order to retain and strengthen the customer relationship.Develop and maintain a deep understanding of the EverQuote product.Educate and train customers to successfully use EverQuote and provide ongoing product expertise to support adoption and increasing product usage. Facilitate the training of new end users as EverQuote expands its footprint within an organization.Drive the ongoing customer relationship, setting up regular checkpoints, monitoring and taking action when customers show signs of churning, conducting EBR’s, bringing in Subject Matter Experts when needed, and ensuring execution of success plans.Work closely with our Product and Engineering team to identify and prioritize strategic product enhancements requested by customers.Be the voice of the customer providing internal feedback on how EverQuote can better serve our customers.

San Francisco, California, Us

As The customer Success Coordinator, I supported mid-market customer successteam and initiatives to provide guidance and knowledgeresources to customers that will facilitate the achievement of their business objectives using the organization'sproducts and services. Assists with onboarding processesdistribution or product mrIs, and toolsBeing a Customer Success Coordinator coordinates withinternal teams to facilitate resources and training neededby customers. Administers issue tracking processescompiles customer feedback Additionally, prepares reporting and exhibitsreflecting customer health and status.

San Francisco, California, Us

Provides leadership and strategic management of different teams, partners andstores.• Lead Partner Posse group to ensure partners had a retail contact to help with every day needs. Implement methods to help professional development of team members to grow within the company or to grow within the company.• Guide customers through integration with b8ta's SaaS platform.• Provide insightful technical answers and guide customers to get the mostout of b8ta's SaaS platform.• Generate data to identify business trends, feedback and any existingbusiness trend updates to uncover areas for improvement using b8ta'sSaaS platform.• Develop trusted advisory relationships with other CSMs, clientstakeholders, key sponsors driving expansion, renewal and advocacy.

San Francisco, California, Us

Provide strategic leadership and management for various teams, partners, and stores. Translating objectives into tactical action plans. Selected to lead several projects of increasing responsibility based on achievements in leadership and customer support services. • Oversaw the planning and implementation of merchandising strategies.• Maintained quality results by leading and training new General Managers, Merchandise Managers, and employees with new products, also following and enforcing standards.• Assisted partnership teams in bridging gaps with partners and the retail team.• Maintained customer relationships by visiting with store managers, department managers, and employers.Worked with IT to manage mobile device management for all store locations.

Drive company sales by ensuring that the stores within my region operate smoothly. Using prior years of leadership to develop high proforming teams. Bringing in a new perspective to help modernize mechandsing and visuals.• Stocked and replenished merchandise according to store merchandising layouts. Monitored sales and worked towards meeting quarterly objectives.• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.• Offered consultation and recommendations to store managers on overcoming operations challenges.• Visited stores to evaluate operations, cleanliness, and efficiency of each area. Mentored new sales associates to contribute to the store’s positive culture.

Built relationships with various clothing suppliers to make and select the proper clothing pieces for our target markets. Responsible for deciding between the current fashion trends, as well as the classic traditional pieces to stock stores in different markets. • Worked alongside fashion-oriented manager to ensure commercial, yet profitable product ranges are developed and bought in order to maximize profit and sales.• Provided leadership, coordination, and coaching to the team, ensuring they are trained to achieve the operational and financial goals.• Interacted and co-operated with all members of the organization, its suppliers, and customers.• Analyzed market trends and applied this knowledge to make insightful decisions.

Assisted with budget and margin targets, fashion range planning and building, reviewing weekly sales, with a focus on the best and worst sellers, monitoring the fashion market and customer activity.• Supported the buyer with all procurement-related tasks such as selecting the right product mix, managing purchase orders, monitoring inventory, preparing budgets, and providing administrative support.• Worked closely with vendors and kept track of market trends and sales analysis. Negotiated with vendors and built positive, long-term relationships.• Performed market research for a better understanding of customer interest and to further develop marketing strategies.• Complied reports on products performance and statistics.

Deputizing for the Area Manager, supporting and overseeing shop openings.Overseeing the recruitment of new sales and retail staff.Responsible for training and induction programmes for new staff members.Day to day running and operating of stores.Ensuring a consistently high standard of presentation in all branches.Working closely with other stores to ensure visual standardsMaintaining accurate records of all pricing, sales, and activity reports.Controlling shrinkage, wages, write-off, cash control and store expenditure.Marketed the company by organizing fashion shows and special promotional events.

Led and motivated the store team to increase sales and ensure efficiency.Analyzed sales figures – Utilized LY Numbers to record sales figures for data analysis and forward forecasts. Analyzed and interpreted trends to facilitate planning.Forecast volume of future sales to maximize profitsPlayed a key role in advertising sessions- Organized special events.Promoted the company locally by communicating with local Social Medias, journals and the community in general.Ensured that quality, customer service, health and safety standards are met – Resolved safety, legal and security issues.Organized professional training and development courses.Monitored the sales floor regularly, talking to staff and customers, and identifying and resolving urgent issues.Dealt with employment issues such as interviewing/hiring potential employees, conducting appraisals and performance reviewsResponded to customer comments and complaints.Updated superiors on business performance, new initiatives and other issues.Maintained awareness of market trends in the retail industry.Recognized forthcoming customer initiatives and kept up with local competitors.