Kimberly Hooks Email and Phone Number

• Monitor supplier compliance issues through The Home Depot Vendor Scorecard process.• Gather, sort and summarize documentation for dispute resolution.• Collaborate and communicate with suppliers throughout Scorecard process.• Regular Item Data Maintenance.• Prepare weekly, monthly and annual POS and inventory reports and assist Sales with key metric analytics.• Assist Sales Directors with line review preparation, including, but not limited to presentation creation, sample organization and ad hoc requests and projects.• Support and reinforce customer service objectives.• Perform all other duties assigned.

•Direct and oversee daily functions and processes of THD Direct to Store (DTS) and Rapid Deployment Center (RDC), Data Quality and Fluid Receiving and Transportation Compliance programs.•Optimize compliance programs by driving performance for bottom and high impact vendors. •Primary contact for internal Home Depot teams concerning vendor compliance issues. •Research, diagnose and escalate appropriate resolutions for all vendor compliance issues. •Generated $30 million revenue in the form of debits/fees as chargebacks from suppliers.•Manage incoming service level agreement tickets within 4 hours, completing 160 on average per week, and complete EDI Missing Advance Ship Notice issues within 24 hours.•Support offshore team and ensuring all Level 2 items are addressed completely and timely.•Identify and address training gaps internally and externally through quality audits and identification of trends. •Develop clear and concise training materials for internal and external users. •Gatekeeper of all compliance documents located on HomeDepotLink along with managing vendor compliance Streamsend account; Manage all compliance dispute evaluations.

•Direct and oversee daily functions and processes of THD Direct to Store (DTS) and Rapid Deployment Center (RDC), Data Quality and Fluid Receiving Compliance programs.•Developed training and PowerPoint documentations for internal vendor compliance team and developed training webinars for suppliers which focused on compliance requirements.•Analyze and trained suppliers on TMS utilization and RDC On Time shipping. •Tier 2 support for new hires and offshore team overseeing Service Now system SLAs. •Gatekeeper of all compliance documents located on HomeDepotLink along with managing vendor compliance Streamsend account; Manage all compliance dispute evaluations.

•Took ownership of supplier issues with complete end-to-end resolution by identifying root causes of supplier non-compliance (late shipments, late deliveries, incomplete orders, etc.).•Updated Compliance Program DTS/RDC Coordinator Training Guide and Vendor Webinar, and provided training to vendors on web-based dispute tool.•Managed purchase order dating creation process, managed and reviewed Vendors’ Buyer Agreements, and maintained and supported MST Request Tracking System. •Directed and oversaw daily functions and processes of THD Direct to Store and Rapid Deployment Center Compliance program. •Ensured all stores were assigned correct POG for specific BYO/MKT to ensure resets.

•Monitored and supported Consolidated Reset for more than 1,109 stores, while managing scheduling and store signoffs.•Partnered with ISS Team, Store Managers, System Analyst, IPM, vendors and project managers to resolve any pending issues within the field.•Validated and managed reset dates and deliveries via tracking information as received by vendors and informed stores of late/missed deliveries.

•Monitored, maintained and supported space planning systems for more than 2,000 stores.•Partnered with Systems Analyst, Visual Merchandise/Communications Department, and Global Product Merchants to create online layouts and planograms.•Supported and maintained daily maintenance of more than 14,500 planograms on portal.•Reviewed and analyzed visual data integrity of planograms to ensure accuracy of all product measurements, beam heights, SKUs and safety information before transmitting data.•Sent layouts/planograms electronically to end-users and product photograph bays for vendors.

•Provided high-level administrative support, including handling accounts, receivables, accounts payables, invoicing and other fiscal matters.•Wrote correspondence and reports, including developing annual reports for 2006 and 2007.•Coordinated and managed special projects and ensured office activities complied with policies and procedures.•Creating, Editing and proofing copy and content for marketing material.