Kimberly Wyman is a Vice President of T-Mobile for Business Group, a recognized industry leader in customer experience innovation and a driving force behind transformative business growth. With over two decades of experience, Kimberly has redefined what it means to balance customer-centric innovation with tangible business ROI, establishing herself as a thought leader and sought-after speaker in the field. She champions a culture of empowerment and strategic risk-taking, equipping her teams to consistently deliver differentiated service that sets new industry standards. In her current role, Kimberly leads T-Mobile for Business Customer Support, where she oversees the comprehensive customer support experience for customers across all business types and segments. Her leadership extends across six Customer Experience Centers and Global Operations, as well as Service Assurance, Channel Experience, and Business Planning & Analytics. Kimberly’s strategic vision focuses on delivering seamless support from strategy through lifecycle management, with a relentless emphasis on innovation that not only drives customer loyalty but also fuels long-term business success. Beyond her professional endeavors, Kimberly is dedicated to her family and community. Residing in Washington with her husband, Craig, and their two nearly grown children, she balances her career with a strong commitment to personal values. Kimberly also serves as a board member of the Better Business Bureau Great West & Pacific, where she plays a pivotal role in fostering trust between businesses, brands, and consumers, continuing her legacy of leadership both in and out of the workplace.