➤ Serving as the Workload Gatekeeper for Bed Bath & Beyond and buybuy Baby and creating task compliance reporting.➤ Providing project management for roll out of Zipline Communication Platform to 1,000 stores and distribution centers.➤ Developing communication SOPs as well as overseeing design and content of the weekly Transformation Newsletter.➤ Serving as the Enterprise Retail Planning Change Champion as well as managing the Theatro Communication tool pilot.➤ Leading strategic and tactical development and execution for comprehensive operations communication strategies.➤ Serving as the brand's single primary leadership point for directing, managing, and supporting all content authors.➤ Managing design, layout, and execution for Merchandising, Marketing, Advertising, Operations, and Retail Operations.➤ Defining requirements with leadership of each business area and brand operations for correct and timely communication.➤ Overseeing the maintenance of pages and content on the brand's intranet to review, publish, organize, and expire.➤ Managing communications from all company departments going to and from the stores and eCommerce facilities.➤ Providing ongoing training and support of content contributors on communication technology processes and systems.➤ Ensuring all software and system testing is done and validated with IT for any and all system changes or upgrades.➤ Overseeing policy creation, approval, and publication through coordination with store communications associates.➤ Interfacing with IT experts on communications architecture to ensure the business is aptly represented and serviced.➤ Managing brand groups within email and task management systems ensuring required users have access to tools.➤ Gatekeeping store management meetings being requested by support center teams to eliminate competing priorities.➤ Reducing volume and streamlining communications through effective use of the brand intranet and related technologies.

➤ Developed, implemented, and maintained store training programs and procedures throughout North America.➤ Supported 160 stores and thousands of associates by creating e-learnings for brand strategies and operational functions.➤ Managed the design, testing, support and training of numerous software rollouts including PCMS/Flooid and Concrete.➤ Oversaw implementation of Kronos people system modules for Time + Attendance, Labor Scheduling, and Analytics.➤ Provided roll-out support and testing for Workday Recruiting/Onboarding and Workday Learning Management Systems.➤ Conceptualized and executed first Van Heusen College Pop Up Shops to develop exposure to new customer population.➤ Developed operational policy and procedures and managed the capital and expense budgets for College Pop Up Shops.➤ Built and maintained store efficiencies within stockroom and receiving process to drive productivity and payroll savings.➤ Organized and led bi-annual Trainer Meetings to support soft skills development and operational rollouts in the field.➤ Founded field mentor program and corporate cross-collaboration training sessions and support store inventory process.➤ Created customer service surveys along with reporting and served as liaison between corporate office and field teams.➤ Drove participation on internal social media platform for staff and maintained relationships with shared service teams.

➤ Implemented and maintained store training programs and procedures and created e-learnings to support brand strategies.➤ Developed responsive e-learnings for product knowledge dissemination and updated to reflect current offerings.➤ Managed training and on-boarding for staff consisting of approximately 180 sites at various nationwide locations.➤ Assessed effectiveness of sales representatives and trained on sales skills and customer service techniques.➤ Maximized operational effectiveness across territory as well as planned and led training programs on staff development.➤ Analyzed each department's training needs and developed new training programs and plans based on that analysis.➤ Effectively trained supervisors on techniques for managing employees, closing sales, and providing customer service.➤ Presented training information via role playing, simulations, and team exercises as well as evaluated learned skills.➤ Assisted with the creation and execution of training materials and team learning sessions for multiple departments.