Online/Marketing operations leader, overseeing projects that contributed to sales conversion, optimization of online UI, new product launches, and account retention.• Designed over 2,000 webpage prototypes to enable development of optimized user interfaces which streamlined the application process by reducing the time it takes a customer to submit a finance application.• Wrote business requirements to ensure commercial, regulatory (UDAAP/Dodd-Frank), and legal needs were met.• POC for project approval processes, from conception to completion. Collaborated with external financial corporation and internal stakeholders.• Served as pivotal link between production and testing, for 29 projects, including, scoping, planning, design, and execution of testing procedures.• Facilitated changes to business content processes that shortened implementation time from a minimum of3 days to 4 hours, allowing website content updates to be published without IT intervention.• Created and handled legal disclosures audit process, reducing content errors by 50%, through implementing and maintaining 16 content repositories, procedures, and policies.• Recognized as subject matter expert for the marketing operations team due to my knowledge of our financial products, IT systems and legal/compliance requirements. Consistently asked to advise on project functionalities and requirements. • Led organizational engagement committee team for two years. Communicated volunteer events, organized fireside chats and handled holiday planning. • Handled backlog intake process which tracked items for IT and business stakeholders, enabling the tracking of functionality/requirements that could be added into IT launches.• Ensured maintenance of 6 SharePoint sites and 5 data and network drives.