Kimberly Lai, Mba, Mha Email & Phone Number

Remote

• Provide analytical and project management support for the operations and growth of various initiatives within Virtual Health, including direct-to-employer and population health programs• Drive customer success with internal and external customers through relationship management, data-driven performance improvement, and strategic planning• Collaborate with leadership teams to evaluate and develop new programs and services • Responsible for delivery of reporting, dashboards, and insights (weekly, monthly) to customers, internal stakeholders, and leadership• Manage communication of priorities to ensure execution of goals and milestones through regular meetings, status updates, and other written communications

Norcross, Ga

• Responsible for coordination over all work-streams (Scope, Time, Costs, Quality, Resources, Risks, Security, etc.)• Strategized, implemented, and oversaw key initiatives related to the program development for Georgia Medicaid's Community Care Services Program (CCSP) at PruittHealth to serve 1000+ patients• Increased revenue by an additional $1.9 Million from 2020 to 2022 by establishing the program and creating processes to manage and track all Medicaid prior authorizations• Lead the expansion project to successfully complete provider enrollment and credentialing for PruittHealth Home First, Inc. to cover all 159 counties in Georgia• Identified and implemented operational process improvement at the 8 PruittHealth Home First offices in Atlanta, Athens, Albany, Augusta, Blue Ridge, Macon, Savannah, and Valdosta• Developed educational training courses, manual guides, and workflows for over 120 employees• Provided consultative and strategic support to administrators, directors, clinicians, and compliance auditors to ensure the team delivers services in accordance with contractual, legal, and regulation requirements• Analyzed metrics, synthesized data, and submitted monthly reports to the Georgia Department of Community Health and the PruittHealth executive leadership team regarding growth trends and opportunities• Served as the point of contact for the program and manage communications with internal/external stakeholders• Lead special projects assigned by Chief Operating Officer and Regional Director, specifically the WellSky EMR Project to migrate patient charts to a new statewide electronic medical record system (WellSky) to increase workflow efficiency and reduce paper charting• Defined project scope, collect requirements, develop project schedules, and prepare project plan

Norcross, Ga

• Participated in the Executive Management Advancement Program (EMAP) that offered exposure to all levels of management and mentorship at PruittHealth Corporate• Rotated among service lines in the field and at the corporate office to learn about the organization’s business operations and integrated healthcare system (i.e., Finance, Information Technology, Communications, Care Management, Home First, Home Health, Hospice, Skilled Nursing Rehabilitation, and Pharmacy)• Attended various executive-level meetings and participated in committees and other team projects• Collaborated on various projects including coordinating biannual Corporate Conference sessions, planning recruitment strategies, and analyzing customer satisfaction surveys• Assisted in developing an IT Disaster Recovery Plan for the Chief Information Officer by identifying business and clinical applications, identifying servers, and organizing the information systems by priority and tier levels to guide Disaster Recovery efforts• Served as co-project manager to develop a proposal and present to the Executive Leadership Team on opportunities to integrate the use of smart technology on a retirement community

Athens Ga

• Implemented health education workshops in the Athens-Clarke County community• Designed, planned, implemented and evaluated a cancer education program• Wrote grants for monetary funding towards cancer education, prevention, and screening programs in the Athens-Clarke County community• Helped facilitate the annual "Miles for Moms 5K Race" through partnering with community stakeholders

Athens, Ga

• Analyzed donations from client and donor constituents and entered information using Microsoft Excel spreadsheets• Processed donations into a customer resource management (CRM) database to maintain detailed transaction history• Utilized Microsoft Office (Word, Excel, PowerPoint, and Outlook) to analyze and review pertinent assets• Exhibited communication skills by managing multiple phone lines and greeting individuals with office personnel

Duluth, Ga

• Prepared and audited reports for clients for quality assurance and ensured a standard of excellence for customers• Collaborated in fast-paced environment and supported the Analytics Department during a season of highest production• Managed a final intern project through planning and execution of a survey, report, and presentation from start to finish with a mock client• Utilized Microsoft Office (Word, Excel, PowerPoint, and Outlook) and SPSS Statistics software to analyze and review pertinent assets

Atlanta, Ga

• Planned and coordinated effective life skills lessons, such as hygiene and traffic safety, to adolescents• Tutored adolescents in mathematics, English reading, writing, and social sciences• Monitored student progress and provided feedback to improve students' overall work ethic• Developed examples and tutorial exercises to increase student understanding and retention of material

Master Of Business Administration - Mba, Health/Health Care Administration/Management, 3.69/4.00

Participated in the Executive Management Advancement Program (EMAP) that offered exposure to all levels of management within PruittHealth.

Master Of Health Administration - Mha, Health/Health Care Administration/Management, 3.69/4.00

Participated in the Executive Management Advancement Program (EMAP) that offered exposure to all levels of management within PruittHealth.

Bachelor Of Science In Health Promotion B.S.H.P., Public Health Education And Promotion, 3.55/4.00

Activities and Societies: College of Public Health Undergraduate Ambassador, Society of Public Health Education (Georgia Chapter).