• Conduct training sessions for end-users on software applications, hardware usage, and best practices, fostering user proficiency and productivity.• Provide frontline helpdesk support by efficiently handling incoming calls and assisting end-users with a wide range of IT-related issues, ensuring timely resolution and user satisfaction.• Document operational activities and maintain accurate records of reported concerns, ensuring transparency and accountability in troubleshooting processes.• Facilitate the technical onboarding process for new hires by provisioning essential equipment and creating user accounts, ensuring seamless integration into the organization's IT environment.• Install and configure workstations, video conferencing systems, and mobile hardware/software, ensuring optimal performance and user experience.• Conduct software/hardware rollouts such as printers, mobile devices, switches, etc., to ensure smooth adoption of new technologies.• Perform tape backups and securely store critical data to maintain data integrity and facilitate disaster recovery procedures.• Monitor inventory levels, create, and maintain Bill of Materials (BOM), and optimize hardware/software provisioning processes for efficiency and cost-effectiveness.• Collaborate with cross-functional teams to identify system improvements and implement solutions that enhance overall IT infrastructure and end-user experience.• Create posters for events such as Breast Cancer Awareness, World Diabetes Day, etc., to raise awareness and promote participation within the organization.• Create videos for events such as awards ceremonies and company onboarding videos, capturing key moments and conveying important information in an engaging format.

Admin:• Efficiently manage schedules, emails, and documents, ensuring timely completion.• Coordinate with team members to update documents and respond to inquiries, enhancing communication.• Implement proactive measures to ensure compliance, enhancing operational efficiency.Accounts:• Manage accounting tasks, including statement compilation and reconciliation.• Demonstrate attention to detail in updating payment sheets, fostering transparency.• Facilitate financial transactions, ensuring departmental efficiency.Payroll:• Handle payroll operations, ensuring accurate payment disbursement.• Collaborate to resolve payroll discrepancies, fostering transparency.• Proficient in payroll software, maintaining regulatory compliance.HR:• Manage HR tasks, ensuring policy compliance.• Coordinate with employees, fostering a positive work environment.• Streamline HR processes, enhancing organizational efficiency.Design (Figma):• Create visually appealing designs for web and mobile applications.• Demonstrate creativity in wireframes, prototypes, and mockups.• Collaborate to deliver high-quality products.Quality Assurance (QA) Testing:• Perform comprehensive QA testing for web and mobile applications.• Utilize testing methodologies to identify defects and maintain quality standards.• Contribute to product quality improvement and user experience.User Guides and Video Tutorials:• Create user guides and instructional materials, tailored to client needs.• Develop engaging video guides, demonstrating product features.• Receive positive feedback for clear documentation, enhancing user satisfaction.

• Documented all errors found within the software used, maintaining an organized record of system• issues and resolutions. • Enrolled or removed users based on access permissions, ensuring proper user account management and security protocols. • Tested new web applications to ensure the accuracy of premiums and meticulously recorded any encountered errors

• Prepared and generated monthly statements for accounts receivable operations, ensuring accurate and timely delivery to clients. • Processed monthly payments and diligently researched and resolvedpayment discrepancies, maintaining financial accuracy. • Examined customer payment history and coordinated collections arrangements to ensure timely payment collection and minimize outstandingbalances. • Reconciled ledger accounts to validate payments accounted for and accurately posted, ensuring accurate financial records. • Calculated unpaid invoices to maintain updated and accurate receivables reports, providing crucial insights into outstanding balances. • Proactively reached out to vendors and customers to resolve account problems, fostering positive relationships and minimizing payment delays. • Cleared account balances by thoroughly examining customer payments and payment history, coordinating contact with collections, and ensuring timely resolution of outstanding balances.