• Conduct timely investigations including recorded statements and interviews• Timely and clear documentation of Claim Files• Meet claim audit scores target.• Maintain highest level of confidentiality and professionalism• Accept assigned referral of questionable claims with an appropriate investigative action plan• Ensure accuracy, quality and timeliness of the evidence gathered during an investigation as well as compliance with all applicable laws, legal codes, and governing agencies• Determine whether additional evidence is required including but not limited to accident reports, accident scene reconstructions, witness statements, police reports, expert opinion, etc.• Properly provide recommendations and decisions surrounding investigative efforts to include request for authorization for Examinations Under Oath to be conducted• Perform detailed database queries on SIU investigations to include analysis and organization of critical data to assist during the assigned investigation• Properly evaluate and complete state compliance referrals, as applicable, when questionable or suspicious activity is identified• Assist the claim department and give guidance in the handling of questionable claims

* Coach, mentor and train cross-functional employees from other groups, on a quarterly basis* Investigated and analyzed auto accident claims through taking recorded statement ordering and reviewing police reports and analyzing damage to resolve assets.* Assisted teammates with liability resolution when out of office* Responded appropriately to customer's inquiries in a proficient and efficient manner* Kept up-to-date with companies product services and procedures* Promote companies products and services* Handled objections professionally* Processed customer payments and/or changes to policies * Responsible for handling client files with ethical judgement and integrity * Investigate evaluate and negotiate auto accident claims, in order to reach a fair and equitable settlement for all parties involved in a fast-pace environment* Settle minor to complex auto bodily injury claims after monitoring ongoing medical treatment and/or other ongoing procedures for appropriateness.

•Trained in assessing liability as well as No Fault Coverage .•Medically manage clients files

• Responsible for obtaining recorded statements, obtaining police reports & evidence needed in order to establish liability.• Effectively evaluate liability and negotiate with 1st party and 3rd party claimants• Confirm and explain coverage’s• Make payments after approval from auto damage adjuster • Mentor to new Liability Adjusters – assist them with proper claims handling procedures and questions

• Respond appropriately to customer’s inquiries in a proficient efficient manner• Keep up to date with companies products services and procedures• Promote companies products and services• Handle objections professionally• Process customers payments and/or changes to policies

* Managed day-to-day calendar(s) of senior management* Prepared and reviewed materials and correspondence for meetings* Assisted with creation/modification of presentations, spreadsheets, and other various documents* Coordinated travel arrangements; prepare and distribute schedules/agendas for travel* Ordered supplies and processed invoices* Assisted in ad-hoc reports and special projects as needed

* Managed day-to-day calendar(s) of senior management* Assisted with creation/modification of presentations, spreadsheets, and other various documents* Ordered supplies and process invoices through Procure to Pay system

* Duties included answering phones, calendar / meeting invites, updating logs and filing for all brokers* Created monthly mailings and newsletter* Greeted clients daily* Ordered supplies and process invoices through Procure to Pay system* Assisted in ad-hoc reports and special projects as needed

* Coordinated all aspects of executive level manager appointments, meetings, receptions and conference calls* Prepared and reviewed materials and correspondence for meetings* Prepared, reconciled, and tracked expense reports through Travel and Entertainment Expense system* Assisted four investment bankers in everyday clerical duties* Coordinated travel arrangements; prepare and distribute schedules/agendas for travel* Prepared for in & out of office meetings* Generated monthly expense reports * Worked with department assistants with projects // Assisted in ad-hoc reports and special projects as needed

* Coordinated all aspects of executive level manager appointments, meetings, receptions and conference calls* Prepared and reviewed PPT materials and correspondence for meetings* Prepared, reconciled, and tracked expense reports through Travel and Entertainment Expense system* Coordinated travel arrangements; prepare and distribute schedules/agendas for travel* Organized special events, trade shows, corporate luncheons* Assisted in creating and designing marketing projects for clients // Assisted in ad-hoc reports and special projects * Assisted with creation/modification of presentations, spreadsheets, and other various documents* Back up receptionist answering a 10 line phone system for a company of 300 employees