Kimberly Locklear Email & Phone Number

Columbia, Sc, Us

Columbia, Sc, Us

True Point Phlebotomy Solutions specializes in staffing certified, experienced phlebotomists for healthcare facilities, laboratories, and research institutions nationwide. Our services are designed to seamlessly integrate with existing operations of our clients, providing them with the flexibility to meet fluctuating demands without the overheads associated with full-time staffing.

Long Island City, New York, Us

In this role, I oversee 14 multi-level employees (including 7 contractors outsourced overseas) and manage high-level relationships as the main POC for clients and 6,500 clinics nationally. I was hired to stabilize and redirect a newly integrated team via acquisition, and tasked with establishing SOPs, training/performance metrics, and business development goals for 6,500 clinics nationwide with an emphasis on patient outcomes and wellness.• Reduced errors by 21%, turnaround time by 2.6 days, and training time for onboarding new hires.• Designed a customized CRM dashboard with business requirements and project roadmap components, resulting in a seamless go-live transition with product development and IT. • Replaced weak processes with automated solutions to reduce cost, errors, and overhead.• Developed and implemented a 12-month leadership development training program.• Created a QA/QC threshold marker analysis tracking system to boost and sustain operational efficiency.

Glen Allen, Va, Us

Starting as a Program Manager, I was promoted to lead >40 direct/indirect reports across 22 states through strategic business development and client service challenges. I routinely evaluated training needs, employee/clinical performance, and CAP readiness.• Launched a national phlebotomy and collections program; generated $9 million (35% of total lab revenue) in the first year (>300 sites) and ~$13 million by year two.• Managed six Covid project managers and >200 contractors at 64 site locations in seven states; generated $55 million in 18 months, earning promotion to director role.• Hired and distributed training staff to serve new regional alignment, reducing travel requirements for managers and freeing up resources to accommodate spikes in volume and coverage.

Us

I was in charge of scheduling, managing, and maintaining compliance for a mobile team of >2,500 contracted phlebotomists. Assigned to a new client (The Mayo Clinic) operating in 18 states.• Developed a recruiting, onboarding, and training strategy to standardize new-hire processes, resulting in fewer collection errors, lower turnaround times, and clear performance expectations (still used today).

Rochester, Minnesota, Us

Certified Phlebotomy Technician

Aas Degree Program, Organizational Management | Rio Salado Community College, Az | In Progress