Kimberly Lodes Email and Phone Number

Providing Metro St. Louis with quality wedding/event/funeral floral design and coordination. Sales and marketing, accounting duties, AP/AR, customer service, determine customer needs to supply them with the best possible solution, managing employees, training, human resources, maintain vendor and customer relationships, determine sales goals and track on monthly basis, daily operations

Sales, building relationships with customers, general customer service, assist customers to find the best possible solution for their needs, order entry (by phone, paper, or email), return authorizations, answering phones, assisting with customer master files and accounting, Quality Assurance training, creating and emailing or faxing customer quotes, customer approval for corporate accounts, communicate with customer regarding status of their orders

Responsibilities:Keeping accurate employee records, sales and execution of events,coordination of employee schedules for each event, oversee events to ensuresatisfaction to the customer's needs and wants, oversee and make suggestionsfor daily operations, marketing and advertising.Accomplishments:*    Grew event business to over $250,000.00 in sales*    Provided accurate, detailed reports to main office for income statement generation*    Maintained account receivables*    Put in place processes to assist in daily operations*    Negotiated advertising and vendor contracts

Responsibilities:Order entry, customer service, tracking orders, coordinating equipmentdeliveries with service contracts, research to provide customer with bestpossible networking solutionAccomplishments:*    Managed multi-million dollar contracts for school districts and banks*    Worked off site at customer's locations to provide excellent customer service*    Reduced telephone calls by communication proactively with customers*    Negotiated product returns, resolved billing and shipping errors.* Helped save several key accounts by resolving issues quickly and diplomatically.*    Produced daily reports to keep customers informed of their orders*    Worked with Fortune 1000 companies

Responsibilities:Order entry, customer service, cold calling, tracking orders, coordinatingequipment delivers, renewed service and software contracts, research toprovide customer with best possible solutionAccomplishments:*    Named SAP Champion for new order entry system *    Trained and guided new sales representatives*    Named inside sales representative for the year from Shell Oil*    Led weekly meeting with entire inside sales staff to reduce costs*    Cross-trained with every department to understand*    Communicated with main office regarding daily order entry and statusof all orders*    Worked on customer sites to provide excellent customer service*    Saved key government accounts by providing excellent customerservice*    Received and conducted quality training with all employees*    Worked with Fortune 500 and 1000 companies*    Communicated daily operations and order status to local management