• Training new recruits on all company systems and policies to a competent level• Being part of the selection process of potential candidates and co-chairing interviews • Leading back to work interviews and appraisals• Cohesively developed, implemented and maintained new processes• Investigating escalated complaints to reach a mutually beneficial resolution• Managing and organising the day to day running of a department of 10 staff• Adhering to GDPR and DPA regulations… Show more • Training new recruits on all company systems and policies to a competent level• Being part of the selection process of potential candidates and co-chairing interviews • Leading back to work interviews and appraisals• Cohesively developed, implemented and maintained new processes• Investigating escalated complaints to reach a mutually beneficial resolution• Managing and organising the day to day running of a department of 10 staff• Adhering to GDPR and DPA regulations in every undertaking • Compiling reports to keep Senior Management informed of all departmental activity• Being the first point of contact for assistance and support within the team and other departments Show less

• Answering customer queries and complaints in a timely manner by any means of communication• Making Activity Superstore bookings• Assisting Management with administrative duties• Working with other departments and venues within the company• Monitoring the calls of the Contact Centre and making test calls for quality control and to identify any training needs • Communicating to customers via Facebook and Social Media in a friendly and professional tone

• Typing Quotes, Minutes, Memos, including Mail Merges and other documents• Building and maintaining spreadsheets with a good understanding of Pivot Tables and Formulas• Making sure all documents are handled correctly and filed securely• Assisting Reps on their daily activities including booking flights, car hire and hotels• Cross checking haulage information and signing off on invoices• Answering the telephone• Continual maintenance of company systems• Archiving… Show more • Typing Quotes, Minutes, Memos, including Mail Merges and other documents• Building and maintaining spreadsheets with a good understanding of Pivot Tables and Formulas• Making sure all documents are handled correctly and filed securely• Assisting Reps on their daily activities including booking flights, car hire and hotels• Cross checking haulage information and signing off on invoices• Answering the telephone• Continual maintenance of company systems• Archiving documents• Organising social functions and team lunches• Ensuring Safety documents are up to date and filed correctly.• First Aider• Liaising with suppliers and customers over the phone and via email• Placing customers’ orders on the system• Placing Purchase Orders with our suppliers• Co-ordinating with the Warehouse regarding deliveries• Stock Maintenance• Dealing with queries and ensuring positive resolutions Show less

• Obtain personal and medical information from customers applying for various protection policies• Ensure all data is gathered and handled sensitively and with empathy• Inputting all information accurately onto the computer system• Aiding Managers with PA work, including booking appointments, typing and general office duties• Hosting Team Meetings and presentations to groups of people• Being an active member of the department social group, including leading, organising and… Show more • Obtain personal and medical information from customers applying for various protection policies• Ensure all data is gathered and handled sensitively and with empathy• Inputting all information accurately onto the computer system• Aiding Managers with PA work, including booking appointments, typing and general office duties• Hosting Team Meetings and presentations to groups of people• Being an active member of the department social group, including leading, organising and advertising events. Contributing articles for the department newsletter as well as putting the features together for publication• DSE Auditor• Fire Warden• Assisting other departments during busy periods Show less

Being the first point of contact for the Customers after original application, where making a first impression is vital to ensuring their confidence and trust. Booking appointments to suit the customers needs. Dealing with minor complaints from clients and agents and working to resolve their disputes efficiently.Building the Excel Worksheet in which appointments were booked.