Manages and oversees the job file coordinator and compliance department. Handles final review of all residential, commercial, and personal property estimates produced by the compliance department. Maintains strong communication with all internal departments to ensure quality output by leading daily team meeting. Maintains external communications and relationships with TPAs and insurance adjusters. Holds knowledge of current business software such as Xactimate, Xactanalysis, and Time & Materials. Completes daily crew scheduling and maintains the on-call schedule for all the production and office departments. Works with financial department on handling and resolving customer issues and complaints.

Handled inbound and outbound calls to communicate on residential and commercial casualty losses as well as personal property losses. Coordinated daily job files from date of initial loss through final billing to the proper party. Assisted in daily crew scheduling. Maintained internal communication and validated field documentation. Created and finalized estimates through Xactimate and Time & Materials software. Remained compliant while working with TPAs such as Contractor Connection, Alacrity, CSAA/Lionsbridge and Sedgwick.

Promoted within Best Buy from a Merchandising Specialist in March 2019. Managed sensitive customer information and provided solutions for complicated service and product based problems both in person and via a multi-phone line. Served as a backup Administrative Leader by handling daily cash deposits, safe counting, and maintaining a clean and organized workspace. Participated in diversity and inclusion groups to help my company better represent the community. Consistently achieved goals in retaining and gaining customers while helping introduce new membership programs.